Customer Service Representative (Weekend Rotational Shift)

Toll Group; Bayan Lepas; On-site; MYR 36,000 - 50,000; Full time

Job summary

Toll Group is hiring a Customer Service Representative in Bayan Lepas, Penang. You will build and maintain customer relationships, aid account management and transaction processing, and provide guidance on customer inquiries and feedback.

You will coordinate with internal and external stakeholders to meet service standards, resolve issues, and assist team members. The role requires 1–3 years of related experience and weekend rotation may be required.

Qualifications

• Education: Diploma or degree in logistics, supply chain, business, or related field.
• Experience: Prior logistics/operations or milestone tracking is an advantage; fresh graduates welcome.
• Attention to detail with high data accuracy.
• Strong written and verbal communication.
• Proficiency in Microsoft Office (Excel/Outlook/Teams).
• Willing to work weekends on a rotational basis.

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing for smooth operations.
• Provide guidance and support on customer transactions, feedback and requests.
• Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues per processes and agreements.
• Support and guide less experienced staff as needed.

Skills

Attention to detail

Communication skills

Technical skills

Education

Diploma/Degree in Logistics, Supply Chain, Business, or related field

Tools

Microsoft Office Suite

Excel

Outlook

Teams

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a detail-oriented and proactive Customer Service Representative to join our team based in Bayan Lepas, Penang.

Key Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.




• Account Support: Assist with account management and transaction processing to ensure smooth operations.




• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.




• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.




• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.




• Team Support: Provide assistance and guidance to less experienced staff as needed.




• Training Requirements: Requires 1–3 years of job-related experience and technical or vocational training.

Requirements

• Education: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).




• Experience: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.




• Attention to Detail: Strong attention to detail with excellent data accuracy skills.




• Communication Skills: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally.




• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).




• Able to work on weekends on a rotational basis.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.