Live Sales Agent (Customer Service) - Japan

GoKardz Technologies; Petaling Jaya; Vor Ort; MYR 20.000 - 30.000; Vollzeit

Zusammenfassung

GoKardz Technologies in Petaling Jaya, Malaysia is looking for a Call Center Sales Agent responsible for achieving sales metrics and driving ecommerce revenue for clients. This involves assisting customers with purchases online and managing sales leads.

The ideal candidate will be proficient in Japanese (JLPT N1 or equivalent) and have a good command of English (B1). Previous experience in a call center is essential, along with strong tech industry knowledge.

Qualifikationen

• At least 1 year experience in BPO CS or sales.
• Sales skills and experience in solution-selling techniques.

Aufgaben

• Achieve call center metrics and drive sales ecommerce revenue.
• Assist customers in purchasing client products online.
• Create sales lead in CRM when necessary.
• Triage support and billing inquiries.

Kenntnisse

Understanding of technology industry

Call center experience

Utilize Customer Relationship Management (CRM) tool

Experience as a sales representative in a call center

Direct SaaS/Cloud/Platform selling experience

Salesforce CRM experience

Ausbildung

Local JLPT N1 equivalent or native Japanese

English at least B1

Jobbeschreibung

Job Description

Responsibilities

• Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for clients.
• Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
• When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team.
• Triage support and billing inquiries and direct customers to the appropriate channels.

Basic Skill Requirements

• Understanding of technology industry.
• Call center experience.
• Utilize Customer Relationship Management (CRM) tool.

Preferred Skill Requirements

• Experience as a sales representative in a call center environment.
• Direct SaaS/Cloud/Platform selling experience.
• Direct Cloud PBX Product selling experience.
• Salesforce CRM experience preferred.
• Knowledge of solution-selling techniques.

Qualifications

• Local JLPT N1 equivalent, or native Japanese.
• English at least B1 since 60-70% queue in English, while 30-40% queue in Japanese.
• NO WORK-FROM-HOME option provided
• At least 1 year experience in BPO CS or sales.