Japanese-speaking Customer Service Agent | Remote, Malaysia

Twentoo; Kuala Lumpur; A distancia; MYR 45.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work in Malaysia

Performance bonus

Relocation support

Training provided

Career development

Global environment and culture

Descripción de la vacante

Twentooconsulting is hiring a Customer Service Agent (Japanese) to support Japanese-speaking customers from Malaysia in a remote, full-time role.

You will handle inquiries via phone, email and messaging, resolve issues including pricing and invoices, and look for improvements in self-service options and processes. Training and ongoing coaching are provided, with relocation support for those moving to Malaysia.

Formación

• Excellent spoken and written Japanese and English.
• At least 1 year of experience in a customer-facing or partner-facing role.
• Strong customer service skills: attentiveness, empathy, patience and consistency.
• Professional telephone etiquette and excellent attention to detail.

Responsabilidades

• Support Japanese-speaking customers across travel products (hotels, flights, activities).
• Handle inquiries via phone, email and messaging channels professionally.
• Take ownership of customer issues including pricing and invoices.
• Identify opportunities to improve service through self-service and process improvements.
• Keep open communication with Team Leaders and Managers on performance and coaching.

Conocimientos

Japanese language

English language

Customer service

Descripción del empleo

Position: Customer Service Agent (Japanese)

Location: Malaysia

Work model: Remote (work from home in Malaysia)

Employment type: Full-time

Start date: First week of December

DUTIES AND RESPONSIBILITIES

• Support Japanese-speaking customers of a global customer experience and technology company across travel products, including hotels, flights and activities

• Handle customer and partner enquiries via phone, email and messaging channels in a professional and friendly manner

• Take ownership of customer issues, including operational matters, pricing and invoice enquiries

• Identify opportunities to improve customer service through self-service initiatives and process improvements

• Keep open communication with Team Leaders and Managers regarding performance, feedback and coaching

• Work collaboratively with the wider team to deliver an excellent customer experience

REQUIREMENTS

• Excellent spoken and written Japanese and English

• At least 1 year of experience in a customer-facing or partner-facing role

• Strong customer service skills: attentiveness, empathy, patience and consistency

• Professional telephone etiquette and excellent attention to detail

• Willingness to work rotating 24/7 shifts, including weekends and public holidays

• Ability to work independently in a fast-paced environment and handle confidential information

• Experience in travel, hospitality, airlines or BPO customer service is an advantage

OFFER

• Competitive monthly salary plus a monthly performance bonus

• Work-from-home arrangement in Malaysia

• Relocation support for candidates moving to Malaysia (relocation allowance, flight and temporary accommodation reimbursement)

• Initial training and ongoing coaching

• Career and professional development opportunities, with access to thousands of free learning courses

• International, inclusive and supportive working environment

• And many more!!