Customer Service Senior Specialist (Japanese Speaker)

ams-OSRAM AG; Bayan Lepas; On-site; MYR 67,000 - 100,000; Full time

Job summary

ams-OSRAM AG in Penang is seeking a seasoned Customer Service Representative to manage international key accounts within a modern global supply chain. You will own end-to-end order management, monitor shipments, and advocate for the customer while aligning with the company's strategic targets.

The role requires 3–5 years of related experience, fluency in English, Mandarin and Japanese, and strong ERP (SAP) and Salesforce skills.

Qualifications

• 3–5 years of related working experience.
• Proven customer support experience in international supply chain.
• Experience in semiconductor or automotive sectors preferred (consignment / scheduling).
• Strong customer-facing skills and active listening.
• Excellent written and verbal communication.
• Entrepreneurial drive with strong problem-solving.
• Ability to multitask, prioritize and manage time effectively.
• Flextime availability and ability to work in a dynamic team.
• Fluent in business English, Mandarin and Japanese (read, write, speak).
• Bachelor's degree or equivalent.
• ERP SAP proficiency mandatory.
• CRM (Salesforce), EDI and Microsoft tools proficiency.

Responsibilities

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

Skills

Customer service

International logistics

Multilingual communication

Problem solving

Time management

Teamwork

Communication skills

Entrepreneurial drive

Education

Bachelor's degree

Tools

SAP

Salesforce

EDI

Microsoft tools

Job description

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

What we look for

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
• Good customer-facing skills, conversational proficiency and active listening
• Excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Must be fluent in business English, Mandarin and Japanese (able to read, write and speak)
• Education status with Bachelor’s Degree or equivalent
• ERP (SAP) proficiency is mandatory
• High proficiency in CRM (salesforce), EDI and Microsoft tools