Remote Japanese-Speaking Customer Support Specialist

Private Advertiser; Kuala Lumpur; Remote; MYR 24,000 - 36,000; Full time

Job summary

Private Advertiser is seeking a Japanese-speaking Customer Support Specialist to work remotely from Malaysia. The role involves assisting customers of an online travel reservation platform, handling inquiries, and resolving account or booking issues with accuracy and courtesy.

The ideal candidate has Japanese N1 and English at least at B1 level, with prior BPO experience and immediate visa eligibility. The position follows a 5-day week with 9-hour shifts and is suitable for applicants seeking a

Qualifications

• Japanese N1 proficiency required.
• English B1 or higher required.
• Prior BPO experience preferred.
• Eligible to initiate employment visa immediately.

Responsibilities

• Handle online travel platform customer inquiries and support requests.
• Troubleshoot account, booking and payment issues, and provide timely resolutions.
• Provide accurate product information and professional assistance to customers.

Skills

Japanese N1

English B1

BPO experience

Job description

Private Advertiser is seeking a Japanese-speaking Customer Support Specialist to work remotely from Malaysia. The role involves assisting customers of an online travel reservation platform, handling inquiries, and resolving account or booking issues with accuracy and courtesy.

The ideal candidate has Japanese N1 and English at least at B1 level, with prior BPO experience and immediate visa eligibility. The position follows a 5-day week with 9-hour shifts and is suitable for applicants seeking a