Leads Qualifier (Telemarketing/ Telesales)

Cycle & Carriage Malaysia Holdings Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Medical

Dental

Higher EPF contribution

Life & Hospital insurance

Job summary

Cycle & Carriage Malaysia is seeking a lead qualification specialist in Shah Alam to qualify inbound leads and coordinate sales appointments. You will engage prospects across online and offline channels, maintain CRM records, and collaborate with sales and marketing to improve campaign effectiveness.

Ideal candidates have 2–3 years in lead qualification or telesales, strong English and Malay skills, and a proactive, persuasive mindset to drive customer acquisition in a dynamic automotive

Qualifications

• Diploma or degree is required.
• 2–3 years direct experience in lead qualification, telemarketing or telesales are preferred.
• Automotive industry experience is a plus but not required.
• English and Malay language proficiency is required; additional languages are a plus.
• Strong communication and interpersonal skills are essential; persuasive and proactive attitude.

Responsibilities

• Qualify inbound leads from various channels to ensure accuracy and sales readiness.
• Contact leads promptly to maximise response rates and reduce lead drop-off.
• Schedule and manage sales appointments with Sales Executives or dealerships.
• Update and maintain CRM records with customer and lead information.
• Conduct follow-up activities to improve contact and conversion rates.
• Deliver high-quality customer experience with professional communication.

Skills

Lead qualification

Telemarketing

Telesales

Customer communication

Multilingual English-Malay

Education

Diploma or Degree

Job description

This role involves qualifying inbound leads from various online and offline channels, marketing campaigns, and other approved channels to ensure accuracy, relevance, and sales readiness. You will contact leads promptly to maximise response rates, schedule and confirm sales appointments with Sales Executives or dealerships, and maintain accurate CRM records. The position requires delivering consistently high customer experience through professional communication and courteous engagement while working closely with sales and marketing teams.

Key responsibilities

Qualify inbound leads generated from various online and offline channels, marketing campaigns, and other approved channels to ensure accuracy, relevance, and sales readiness

Contact leads promptly to maximise response rates and reduce lead drop-off

Schedule, confirm, and manage sales appointments with the appropriate Sales Executives or dealerships based on defined allocation rules

Accurately update and maintain CRM records, including customer details, lead status, appointment outcomes, and follow-up notes

Conduct structured follow-up activities to improve contact rates, appointment attendance, and conversion performance

Deliver a consistently high customer experience through professional communication, clear explanations, and courteous engagement

Work closely with sales and marketing teams to provide feedback on lead quality, customer responses, and campaign effectiveness

Monitor and report performance indicators such as contact rate, appointment conversion rate, and customer satisfaction scores

Comply with internal processes, data protection requirements, and brand communication standards at all times

About you

Minimum Diploma or Degree qualification

Minimum 2-3 years direct experience in lead qualification, telemarketing, telesales, or equivalent job roles

Experience within the automotive industry would be an added advantage; however, candidates from other industries with strong telemarketing or lead generation backgrounds are also welcome for consideration

Able to converse well in English and Malay language. However, ability to converse in multi-lingual or local dialects is a plus

Strong communication and interpersonal skills with the ability to engage prospects effectively

Persuasive, proactive, and enthusiastic personality, with a results-oriented mindset

Ability to identify qualified leads and support the sales team in driving customer acquisition efforts

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Vehicle Services & Repair 101-1,000 employees

Founded in 1899 in Kuala Lumpur, we are now a leading regional automotive group in Southeast Asia that distributes, retails and provides aftersales services for passenger cars as well as commercial vehicles in Singapore, Malaysia and Myanmar through the strong regional automotive presence of Direct Motors Interests (DMI).

Cycle & Carriage Malaysia is member of the Jardine Cycle & Carriage Group, who are a member of Jardine Matheson Group, a diversified Asian-based business group comprising of a broad portfolio of marketing-leading businesses including motor vehicles, property investment and development, food retailing, home furnishings, engineering, construction, to name a few.

Founded in 1899 in Kuala Lumpur, we are now a leading regional automotive group in Southeast Asia that distributes, retails and provides aftersales services for passenger cars as well as commercial vehicles in Singapore, Malaysia and Myanmar through the strong regional automotive presence of Direct Motors Interests (DMI).

Cycle & Carriage Malaysia is member of the Jardine Cycle & Carriage Group, who are a member of Jardine Matheson Group, a diversified Asian-based business group comprising of a broad portfolio of marketing-leading businesses including motor vehicles, property investment and development, food retailing, home furnishings, engineering, construction, to name a few.

Perks and benefits Medical Dental Higher EPF contribution, In.-Term Life & Hospitali