L2 Network Support Engineer

Analytx Sdn Bhd; Petaling Jaya; On-site; MYR 78,000 - 123,000; Full time

Job summary

Analytx Sdn Bhd seeks an experienced L2 Network Support Engineer to oversee and optimize a large enterprise network. The role covers daily operations, troubleshooting of Cisco core and access switches, and WLC/AP management across multiple sites.

The candidate must hold an active CCNA and be adept with VLANs, STP, and basic routing; familiarity with F5 load balancers and Cisco NMS is highly valued. Strong English and Bahasa Malaysia communication is expected.

Qualifications

• CCNA certification is mandatory.
• Solid understanding of OSI model and TCP/IP networking.
• Experience with VLANs, STP, and basic routing protocols (OSPF/Static).
• Experience with managing F5 load balancers and enterprise Wi‑Fi environments.

Responsibilities

• Monitor, maintain, and troubleshoot Cisco enterprise switches and WLCs/APs.
• Use Cisco NMS (Catalyst Center) daily to monitor health and performance.
• Manage traffic, security, and edge devices including F5 load balancer and edge firewalls.
• Perform network changes: VLANs, switchport configs, SSID deployments, firmware upgrades.
• Liaise with Cisco TAC and vendors; log tickets and coordinate RMA processes.
• Maintain accurate topology diagrams, IP schemes, inventory, and SOPs.

Skills

CCNA

TCP/IP

VLANs

STP

OSPF

Static Routing

WiFi Management

F5 Load Balancer

Tools

Catalyst Center

Job description

Position Overview

We are seeking an experienced and proactive L2 Network Support Engineer to manage, maintain, and support a newly deployed enterprise network infrastructure throughout projects lifecycle. This role is responsible for ensuring the operational stability and optimal performance of over 200 network devices, including Cisco core switches, access switches, wireless access points, and edge traffic management systems. The ideal candidate must hold an active Cisco CCNA certification, not only possess a strong foundational understanding network setup but also hands‑on managing Cisco focused network architecture.

Key Responsibilities

• Daily Operations: Monitor, maintain, and troubleshoot Cisco enterprise switches and wireless LAN Controllers (WLC) / Access Points.
• Network Management System (NMS): Utilize the Cisco NMS platform (Catalyst Center) daily to monitor network health, track wireless client performance, and analyze traffic trends.
• Traffic & Security Support: Manage and monitor service pools, node status on the F5 Load Balancer and edge firewalls.
• Changes & Maintenance: Execute standard network changes such as VLAN assignments, switchport configurations, SSID deployments, and coordinate scheduled firmware upgrades.
• Vendor & Incident Management: Serve as the primary point of contact for Cisco TAC and hardware vendors; log tickets, extract diagnostic logs, and manage the hardware replacement (RMA) process.
• Documentation: Maintain accurate network topology diagrams, IP addressing schemes, inventory tracking, and standard operating procedures (SOPs) throughout the contract period.

Technical Requirements & Qualifications

• Certification: Active Cisco Certified Network Associate (CCNA) is mandatory. Additional certifications like CompTIA Network+, Fortinet NSE, or F5 101/201 are highly valued.
• Routing & Switching: Solid hands‑on understanding of the OSI model, TCP/IP networking, VLANs, Spanning Tree Protocol (STP), and basic routing protocols (OSPF / Static Routing). Experience on managing F5 load balancer is preferred.
• Wireless Networking: Experience managing enterprise Wi-Fi setups, captive portals, guest authentication methods, and wireless signal/interference troubleshooting.
• Problem‑Solving: Proven ability to isolate network faults and troubleshoot connectivity issues efficiently under business‑hour SLAs.
• Language: Strong communication skills in English and Bahasa Malaysia to coordinate effectively with internal stakeholders and external technology vendors.