Junior -Network L2 Ops and SME

Businesslist; Kuala Lumpur; On-site; MYR 56,000 - 78,000; Full time

Job summary

Businesslist in Kuala Lumpur is seeking a Network Operations Lead to manage end-to-end L2 operations. You will own incident, problem, and change processes, and act as the primary escalation point for major outages. The role requires coordinating with internal teams, vendors, and OEMs to ensure rapid resolution and service delivery.

You will monitor SLA/KPI performance, drive improvements, and mentor junior engineers while maintaining documentation and governance standards.

Qualifications

• Experience in Network Operations, L2 or lead roles.
• Strong routing and switching expertise across enterprise networks.
• Ability to manage major incidents and escalations effectively.
• Proficient in RCA, change control, and governance processes.

Responsibilities

• Own and manage end-to-end L2 Network Operations, including Incident, Problem, and Change Management.
• Serve as escalation point for major incidents and outages.
• Drive SLA/KPI compliance and continuous service improvement.
• Coordinate with L1/L3, vendors, OEMs, and cross-functional teams.
• Lead operational governance and daily operations reviews.
• Perform RCA for major incidents and implement preventive actions.

Skills

Incident management

Problem management

Change management

Network troubleshooting

Root Cause Analysis

Stakeholder management

On-call leadership

Documentation

Job description

• Own and manage end-to-end L2 Network Operations, including Incident, Problem, and Change Management.
• Serve as the primary escalation point for major incidents, critical outages, and service-impacting events.
• Monitor and drive SLA and KPI compliance while identifying opportunities for continuous service improvement.
• Lead operational governance activities, including daily operations reviews, service reporting, and stakeholder updates.
• Conduct Root Cause Analysis (RCA) for major and recurring incidents, implementing preventive and corrective actions to reduce recurrence.
• Coordinate and collaborate with L1, L3, vendors, OEMs, and cross-functional teams to ensure efficient issue resolution and service delivery.
• Manage team workload, prioritization, and task allocation to maintain operational effectiveness.
• Ensure adherence to ITIL-aligned processes, governance standards, and audit requirements.
• Drive automation initiatives, process optimization, documentation improvements, and knowledge management practices.
• Provide regular communication and status reporting to business stakeholders and customers.
• Deliver advanced technical support and troubleshooting across routing and switching technologies, including BGP, OSPF, MPLS, and VLANs.
• Diagnose and resolve complex network performance issues, service disruptions, and infrastructure bottlenecks.
• Review, validate, and support the implementation of network changes and enhancements.
• Govern periodic health checks of managed network devices and infrastructure.
• Ensure network devices maintain compliance with approved software, IOS, and configuration standards.
• Proactively identify operational risks and develop mitigation plans to minimize service impact.
• Partner extensively with OEMs and vendors to support product lifecycle management and technology roadmap initiatives.
• Support and coordinate LAN, WAN, SD-WAN, VPN, and firewall-related activities with internal SMEs.
• Perform deep-dive analysis on recurring incidents, traffic trends, and top-talker events to improve network performance and stability.
• Drive monitoring effectiveness through noise reduction, event correlation, and alert optimization initiatives.
• Review network configurations and recommend improvements to ensure optimal performance, stability, and resilience.
• Support capacity planning activities and network enhancement initiatives aligned to business requirements.
• Provide technical mentoring and guidance to L1 support teams.
• Review and maintain SOPs, knowledge articles, operational documentation, and runbooks.
• Conduct periodic inventory reviews and ensure CMDB accuracy in collaboration with relevant teams.
• Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises, including documentation and follow-up actions.
• Participate in on-call rotations and provide leadership during critical outage and incident situations.

The Successful Applicant

• 3-5 years of experience in a Network Operations, L2 Support, or Network Operations Lead role.
• Strong hands-on experience in Incident, Problem, and Change Management processes.
• Proven experience managing major incidents, critical outages, and escalation handling.
• Strong expertise in routing and switching technologies, including:
  • BGP
  • OSPF
  • MPLS
  • VLANs
• Experience supporting and troubleshooting:
  • LAN/WAN environments
  • SD-WAN solutions
  • VPN technologies
  • Firewall environments
• Demonstrated ability to perform advanced network troubleshooting and Root Cause Analysis (RCA).
• Experience reviewing and implementing network changes within controlled environments.
• Knowledge of SLA/KPI management and operational service delivery governance.
• Strong stakeholder management and communication skills, with the ability to communicate technical issues in business-friendly language.
• Experience working with vendors, OEMs, and cross-functional technical teams.
• Strong documentation, reporting, and knowledge management practices.
• Experience mentoring junior engineers and supporting operational team development.
• Ability to work in a fast-paced operational environment and support on-call requirements.

What's on Offer

• Competitive monthly salary ranging between MYR 5,000 and MYR 7,000.
• Comprehensive benefits package as per company policies.
• Opportunity to work in the Technology & Telecoms industry in Kuala Lumpur.

ContactSushmitaa S.KrishnakumarQuote job refJN-082026-7087768Phone number+60323024004