HR Operations Analyst – Indonesia (Workday & Payroll)

Alcon Laboratories Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Alcon Laboratories Malaysia Sdn Bhd is seeking an HR Operations Analyst to support HR Shared Services across the employee lifecycle, including Workday and payroll inquiries. The role focuses on data accuracy, process improvement, and timely resolution of requests while partnering with global stakeholders.

The ideal candidate brings 1–3 years in HR operations, familiarity with HR systems, and a customer-focused mindset to ensure service excellence across regions.

Qualifications

• Bachelor's degree in HR, Business Admin, or related field.
• Hands-on experience with Workday, ServiceNow, or similar HR systems.
• Strong understanding of employee lifecycle and HR data management.

Responsibilities

• Resolve day-to-day HR service requests and inquiries globally.
• Own cases from receipt to closure with timely updates and accurate documentation.
• Serve as first point of contact for HR-related questions on lifecycle and payroll matters.

Skills

HR Shared Services

Workday/ServiceNow

Data integrity

Education

Bachelor's Degree in HR or related field

Tools

Workday

ServiceNow

Excel

Job description

Alcon Laboratories Malaysia Sdn Bhd is seeking an HR Operations Analyst to support HR Shared Services across the employee lifecycle, including Workday and payroll inquiries. The role focuses on data accuracy, process improvement, and timely resolution of requests while partnering with global stakeholders.

The ideal candidate brings 1–3 years in HR operations, familiarity with HR systems, and a customer-focused mindset to ensure service excellence across regions.