Key Account Manager, Mid-Market (Sabah)

U Mobile Sdn Bhd; West Coast Division; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, optical and insurance

Flexible working hours

Staff subsidies

Smart casual attire

Parental leave

Public transport access

Employee discounts

Job summary

U Mobile Sdn Bhd is seeking a results-driven Account Manager to manage and grow relationships with key telecom clients in Malaysia. You’ll be the primary point of contact for customers, ensuring satisfaction, identifying upsell opportunities, and driving revenue growth through strategic account management.

The role involves onboarding new customers, developing long-term partnerships, understanding client needs, negotiating contracts, and coordinating with internal teams to ensure seamless

Qualifications

• Bachelor’s or Diploma in Business/Communications or related field.
• Proven experience in account management in telecom/tech industries preferred.
• Strong communication and presentation skills.

Responsibilities

• Develop and maintain long-term relationships with telecom clients.
• Understand client needs and tailor telecom solutions to meet objectives.
• Negotiate contracts and close agreements to maximize profitability.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor account performance and address issues proactively.
• Identify growth opportunities within existing and new accounts.

Skills

Relationship building

Negotiation

Presentation skills

CRM proficiency

Strategic thinking

Analytical problem solving

Customer-first mindset

Account management

Education

Diploma or Bachelor’s degree in Business/Communications

Tools

CRM tools

Microsoft Office Suite

Job description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F& B Brands

Role

We’re looking for a results-driven Account Manager to manage and grow relationships with key clients in selected industry in Malaysia. You’ll be the primary point of contact for customers, ensuring satisfaction, identifying upsell opportunities, and driving revenue growth through strategic account management. You are also required to on board new customer / logo for the organization.

The Day-To-Day Activities

• Develop and maintain strong, long-term relationships with telecom clients
• Understand client needs and tailor telecom solutions to meet business objectives
• Negotiate contracts and close agreements to maximize profitability
• Collaborate with internal teams (sales, technical, customer support) to ensure seamless service delivery
• Monitor account performance and proactively address issues or concerns
• Stay updated on telecom industry trends, products, and competitive landscape
• Identify growth opportunities within existing and new accounts and support new business development
• Prepare regular reports on account status, forecasts, and client feedback

About You

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in account management, preferably in telecommunication or tech related industries.
• Added advantage – Strong understanding of telecom services (e.g., mobile, broadband, enterprise solutions)
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple accounts and prioritize effectively
• Proficiency in CRM tools and Microsoft Office Suite
• Strategic thinker with a customer-first mindset
• Strong analytical and problem-solving skills
• Experience working with enterprise clients or government accounts
• Positive and energetic personality