Key Account Manager, Mid-Market

U Mobile; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Flexi working hours

Staff discounts

Public transport access

Job summary

U Mobile in Kuala Lumpur is seeking a results-driven Account Manager to manage and grow relationships with key clients across Malaysia. You will be the primary contact, understand client needs, and identify upselling opportunities to drive revenue.

You will onboard new customers, develop account strategies, collaborate with sales, technical and product teams, and stay ahead of telecom industry trends to deliver outstanding service.

Qualifications

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, Marketing or a related field
• Proven experience in account management, sales or business development
• Strong communication, negotiation and presentation skills
• Experience with enterprise clients or government accounts is a plus
• Proficient in CRM tools and Microsoft Office

Responsibilities

• Develop and maintain strong, long-term relationships with existing and potential customers
• Manage and grow assigned accounts to achieve revenue and business growth targets
• Identify, prospect and onboard new customers/logos within the assigned industry or market
• Understand client needs and recommend relevant U Mobile telecommunication and digital solutions to meet business objectives
• Identify upselling and cross-selling opportunities within existing accounts
• Develop and execute account strategies to maximize customer value and revenue growth
• Negotiate contracts and close agreements to maximize revenue and profitability
• Collaborate with internal teams (sales, technical, product and customer support) to ensure seamless solution delivery and customer experience
• Monitor account performance and address customer issues or concerns
• Stay updated on telecom industry trends, products, solutions and competitive landscape
• Identify opportunities for business expansion across both existing and new accounts

Skills

Strong communication skills

Negotiation and presentation

Account management experience

Business development

Customer relationship management

Commercial acumen

Education

Diploma or Higher Diploma

Bachelor’s degree in Business/Communications/Marketing or related field

Tools

CRM software

Microsoft Office

Job description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

We’re looking for a results-driven Account Manager to manage and grow relationships with key clients across selected industries in Malaysia. You will be responsible for managing existing accounts, identifying new business opportunities and onboarding new customers to drive revenue growth for the organization. You will be the primary point of contact for customers, building strong relationships, understanding their business needs, ensuring customer satisfaction and identifying upselling and cross-selling opportunities. You will also be responsible for acquiring new customers and developing new business opportunities within the assigned market.

The Day-To-Day Activities

• Develop and maintain strong, long-term relationships with existing and potential customers
• Manage and grow assigned accounts to achieve revenue and business growth targets
• Identify, prospect and onboard new customers / logos within the assigned industry or market
• Understand client needs and recommend relevant U Mobile telecommunication and digital solutions to meet business objectives
• Identify upselling and cross-selling opportunities within existing accounts
• Develop and execute account strategies to maximize customer value and revenue growth
• Negotiate contracts and close agreements to maximize revenue and profitability
• Collaborate with internal teams (sales, technical, product and customer support) to ensure seamless solution delivery and customer experience
• Monitor account performance and proactively address customer issues or concerns
• Stay updated on telecom industry trends, products, solutions and competitive landscape
• Identify opportunities for business expansion across both existing and new accounts

About You

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, Marketing or a related field
• Proven experience in account management, sales or business development, preferably in the telecommunications, technology or related industries
• Added advantage – Strong understanding of telecom services such as mobile, broadband and enterprise solutions
• Proven ability to acquire new customers / logos and grow existing accounts
• Strong communication, negotiation and presentation skills, with the ability to engage customers and key decision-makers
• Ability to manage multiple accounts, prioritize effectively and work towards sales and revenue targets
• Proficient in CRM tools and Microsoft Office Suite
• Strategic thinker with strong customer focus, commercial acumen, analytical and problem-solving skills
• Positive, energetic and proactive with a strong drive to achieve business results
• Experience working with enterprise clients or government accounts will be an added advantage

What’s Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.