Key Account Manager, Mid-Market (Sarawak)

U Mobile Sdn Bhd; Sarawak; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical

Insurance benefits

Flexi working hours

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Convenient location with public-transp

Employee discounts

Job summary

U Mobile Sdn Bhd is seeking a results-driven Account Manager to manage and grow relationships with key telecom clients in Malaysia. You will be the primary contact for customers, ensuring satisfaction, identifying upsell opportunities, and driving revenue growth through strategic account management.

You will onboard new logos, collaborate with internal teams to tailor telecom solutions, negotiate contracts, and deliver measurable results while maintaining a high standard of service and

Qualifications

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, or related field.
• Experience in account management, preferably in telecom or tech.
• Strong understanding of telecom services (mobile, broadband).
• Excellent communication, negotiation and presentation skills.

Responsibilities

• Develop and maintain long-term relationships with telecom clients.
• Understand client needs and tailor telecom solutions to meet objectives.
• Negotiate contracts and close agreements to maximize profitability.
• Collaborate with sales, technical, and support teams to ensure service delivery.
• Monitor account performance and provide regular reports.

Skills

Communication skills

Negotiation skills

Presentation skills

Account management

Education

Diploma or Higher Diploma

Bachelor’s degree (preferred)

Tools

CRM tools

Microsoft Office

Job description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

We’re looking for a results-driven Account Manager to manage and grow relationships with key clients in selected industry in Malaysia. You’ll be the primary point of contact for customers, ensuring satisfaction, identifying upsell opportunities, and driving revenue growth through strategic account management. You are also required to on board new customer / logo for the organization.

The Day-To-Day Activities

• Develop and maintain strong, long-term relationships with telecom clients
• Understand client needs and tailor telecom solutions to meet business objectives
• Negotiate contracts and close agreements to maximize profitability
• Collaborate with internal teams (sales, technical, customer support) to ensure seamless service delivery
• Monitor account performance and proactively address issues or concerns
• Stay updated on telecom industry trends, products, and competitive landscape
• Identify growth opportunities within existing and new accounts and support new business development
• Prepare regular reports on account status, forecasts, and client feedback

About You

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, or a related field
• Proven experience in account management, preferably in telecom or tech related industries.
• Added advantage – Strong understanding of telecom services (e.g., mobile, broadband, enterprise solutions)
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple accounts and prioritize effectively
• Proficiency in CRM tools and Microsoft Office Suite