Key Account Manager, Mid-Market (Central)

U Mobile Sdn Bhd; Kampung Malaysia Tambahan; On-site; MYR 90,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, optical and insurance

Flexi working hours

Staff line & device subsidy

Smart casual attire

Child parental care leave

Convenient location with public trans

Employee discounts for select brands

Job summary

U Mobile Sdn Bhd is seeking a Channel Manager to grow the corporate subscriber base by expanding products and services to business customers. You will work with channel partners across geography to achieve sales targets and profitability while recruiting new partners.

The role requires strong account management, telecommunications knowledge, and excellent communication. You will manage reseller agreements, forecast device availability, and ensure high service levels, with a customer-first

Qualifications

• Diploma or higher diploma in business, communications, or related field required.
• Experience in account management, preferably in telecom or tech.
• Strong telecom services understanding (mobile, broadband, enterprise solutions) preferred.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple accounts and prioritize effectively.
• CRM proficiency and MS Office expertise.
• Strategic thinker with a customer-first mindset.
• Experience with enterprise clients.
• Positive and energetic personality.

Responsibilities

• Account management and service for reseller networks by geography.
• Register corporate lines and generate revenue through direct enterprise engagement.
• Generate leads by networking and public outreach.
• Ensure reseller compliance with reseller agreements.
• Forecast device availability.
• Manage billing-related crises and service levels.
• Support reseller customers and maintain good service.
• Manage enterprise customer expectations of products and services.
• Monitor accounts receivables of enterprise customers.

Skills

Account management

Telecom knowledge

CRM tools

Communication skills

Negotiation

Presentation skills

Strategic thinking

Analytical thinking

Enterprise client experience

Multi-account management

Education

Diploma or Higher Diploma (preferably Bachelor's degree in Business/Communications or related field)

Tools

CRM tools

Microsoft Office Suite

Job description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization! #UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

To increase the corporate subscriber base by extending the products and services of the company to the business community for revenue earning that contributes to the overall company target and also manage and service all direct customers. Assigned to channel partners based on geography, channel or market, the channel manager is responsible for achieving sales, profitability, and partner recruitment objectives. The assistant manager is to assist the manager with the team in other sales related activites.

The Day-To-Day Activities

• Account management- service and manage reseller by geographical areas
• Generate corporate lines registration and revenue through active direct enterprise engagement
• Generate leads through networking and creating public awareness
• Ensure reseller compliance with reseller agreement
• Manage and forecast device availability
• Crisis management on internal - billing issues, barring, payment, service levels, response time
• Support reseller customers' request -maintain good customer service
• Manage enterprise customer expectations in our product and services offering
• Revenue management from postpaid customers and avoid churn cases
• Monitoring of enterprise customer accounts receivables

About You

• Minimum Diploma or Higher Diploma, preferably Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in account management, preferably in telecommunication or tech related industries.
• Added advantage – Strong understanding of telecom services (e.g., mobile, broadband, enterprise solutions)
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple accounts and prioritize effectively
• Proficiency in CRM tools and Microsoft Office Suite
• Strategic thinker with a customer-first mindset
• Strong analytical and problem-solving skills
• Experience working with enterprise clients
• Positive and energetic personality

What’s Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.