Branch Manager

U Mobile; Johor Bahru; On-site; MYR 55,800 - 89,280; Full time

Benefits offered by this job

Medical benefits

Flexible working hours

Staff discounts

Casual dress code

Job summary

U Mobile is seeking a Store Manager to drive sales performance and deliver exceptional customer experiences at a busy retail location. You will lead a team, manage store operations, and uphold brand standards across daily activities.

The role requires 3–5 years in sales or customer service, preferably in telecommunications or retail, with strong communication and people skills.

Qualifications

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• 3 - 5 years of relevant working experience in sales or customer service, preferably in telecommunication or retail.

Responsibilities

• Set daily/weekly sales targets for the team and ensure achievement; analyse sales data and market trends.
• Lead, motivate, and develop the store team including Assistant Store Managers and Sales Associates.
• Deliver excellent customer service, handle escalations, and ensure customer satisfaction.
• Oversee day-to-day store operations: opening/closing, cash handling, inventory, merchandising, and promotions.
• Collaborate with marketing to execute in-store promotions and campaigns; maintain product knowledge.

Education

Diploma/Degree or commensurate industry experience

Tools

POS systems

CRM software

Microsoft Office

Job description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization! UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

Sales & Performance Management

• Set daily/weekly sales targets for the team and ensure their achievement.
• Analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.

Team Leadership & Development

• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.

Customer Service & Experience

• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.

Store Operations & Compliance

• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.

Communication & Collaboration

• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings.

About You

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3 - 5 years of relevant working experience in a sales or customer service role, preferably in the telecommunication industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast paced, high-pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.

What’s Next? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.