Global Key Account Intern — Customer Ops & Analytics

DHL Asia Pacific Shared Services; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Culture & colleagues

Benefits program

Career support

CS ops exposure

Future hires pool

Job summary

DHL Asia Pacific Shared Services in Kuala Lumpur is seeking a Certified International Specialist to support customer operations and data reporting. You will handle pre-alerts, assist with WMX bookings via MCT Chat, and perform routine data extraction and reporting to aid management analysis.

The role emphasizes data accuracy, collaboration on SharePoint/Teams, and monitoring chat workloads in a dynamic, international environment.

Qualifications

• Basic analytical skills and proficiency with Excel and PowerPoint.
• Good communication skills and ability to present information clearly.
• Independent worker who enjoys interacting with people.

Responsibilities

• Support customers by sending pre-alerts.
• Support WMX booking via MCT Chat.
• Assist with administrative tasks.
• Perform data extraction and update reports for management analysis.
• Maintain data accuracy, including KART reports clean-up.
• Support KA SharePoint and Microsoft Teams folder clean-up.
• Monitor workload and chat volume.

Skills

Excel

PowerPoint

Communication skills

Presentation skills

Independent

Interacting with people

Job description

DHL Asia Pacific Shared Services in Kuala Lumpur is seeking a Certified International Specialist to support customer operations and data reporting. You will handle pre-alerts, assist with WMX bookings via MCT Chat, and perform routine data extraction and reporting to aid management analysis.

The role emphasizes data accuracy, collaboration on SharePoint/Teams, and monitoring chat workloads in a dynamic, international environment.