Key Account Executive / Senior Key Account Executive - Freight Forwarding

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; George Town; On-site; MYR 67,000 - 112,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. in Penang, George Town, is seeking a Key Accounts/ Senior Executive level role to oversee assigned key accounts and deliver proactive logistics solutions.

You will build and maintain relationships with customers, understanding their business needs and coordinating end-to-end shipments with internal teams. Diploma or degree in logistics or related field is required, with 2–3 years of logistics experience or 4–6 years for senior roles.

Qualifications

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Minimum 2–3 years of experience in logistics, freight forwarding, customer service, or key account management (Executive level) or minimum 4–6 years of relevant experience, preferably managing key or corporate accounts (Senior Executive level).
• Strong understanding of freight forwarding and logistics operations.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proficient in Microsoft Office applications and ERP/logistics systems.

Responsibilities

• Manage and oversee assigned key accounts, serving as the primary point of contact to ensure exceptional customer service and long-term business relationships.
• Build, develop, and maintain strong relationships with key customers by understanding their business needs and providing proactive logistics solutions.
• Coordinate end-to-end shipment activities by working closely with Operations, Customer Service, Sales, Customs, and other internal departments to ensure smooth execution and timely delivery.
• Ensure prompt responses to customer enquiries, quotations, shipment updates, and operational issues while maintaining a high level of service excellence.
• Proactively monitor shipment progress, identify potential service disruptions, and implement timely solutions to minimize customer impact.
• Handle customer complaints, escalations, and service recovery professionally, ensuring issues are resolved effectively and customer satisfaction is maintained.
• Monitor customer KPIs and Service Level Agreements (SLAs), ensuring performance targets are consistently achieved.
• Conduct regular business reviews with customers to strengthen relationships, identify improvement opportunities, and support business growth.
• Prepare account performance reports and service updates for management.
• Maintain accurate customer records, operational documentation, and account-related information.

Skills

Communication skills

Interpersonal skills

Stakeholder management

Organizational skills

Problem solving

Analytical abilities

MS Office

ERP systems

Education

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related discipline

Tools

MS Office

ERP/logistics systems

Job description

This role involves managing and overseeing assigned key accounts, serving as the primary point of contact to ensure exceptional customer service and long-term business relationships. You will build, develop, and maintain strong relationships with key customers by understanding their business needs and providing proactive logistics solutions.

Key responsibilities

Manage and oversee assigned key accounts, serving as the primary point of contact to ensure exceptional customer service and long-term business relationships.

Build, develop, and maintain strong relationships with key customers by understanding their business needs and providing proactive logistics solutions.

Coordinate end-to-end shipment activities by working closely with Operations, Customer Service, Sales, Customs, and other internal departments to ensure smooth execution and timely delivery.

Ensure prompt responses to customer enquiries, quotations, shipment updates, and operational issues while maintaining a high level of service excellence.

Proactively monitor shipment progress, identify potential service disruptions, and implement timely solutions to minimize customer impact.

Handle customer complaints, escalations, and service recovery professionally, ensuring issues are resolved effectively and customer satisfaction is maintained.

Monitor customer KPIs and Service Level Agreements (SLAs), ensuring performance targets are consistently achieved.

Conduct regular business reviews with customers to strengthen relationships, identify improvement opportunities, and support business growth.

Prepare account performance reports and service updates for management.

Maintain accurate customer records, operational documentation, and account-related information.

About you

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.

Minimum 2–3 years of experience in logistics, freight forwarding, customer service, or key account management (Executive level) or minimum 4–6 years of relevant experience, preferably managing key or corporate accounts (Senior Executive level).

Strong understanding of freight forwarding and logistics operations.

Excellent communication, interpersonal, and stakeholder management skills.

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Customer-focused with excellent problem-solving and analytical abilities.

Proficient in Microsoft Office applications and ERP/logistics systems.