Junior Order Management & Dispute Specialist

Omya; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Omya Malaysia is seeking a detail-oriented Dispute & Case Management professional in Kuala Lumpur to handle customer requests, intake and initial assessment, and to record data in the case-management system.

You will classify cases, assign them to the right owners, and coordinate with customers and internal teams to ensure timely resolutions. Bachelor's degree in business or related field preferred; 0–1 year experience in order management or customer service is a plus.

Qualifications

• Basic understanding of customer service and complaint-handling principles.
• Basic understanding of the Order-to-Cash process and its interaction with service lines, functions and customers.
• Awareness of case classification, assignment, investigation, approval, resolution and closure workflows.
• Ability to recognize when a case requires escalation to a more experienced colleague or specialist owner.
• Strong communication, coordination and stakeholder management skills.

Responsibilities

• Receive and log customer inquiries and ensure they are acknowledged and recorded promptly.
• Create and classify customer cases with accurate information in the case-management system.
• Coordinate with stakeholders to ensure timely case handling and provide progress updates.

Skills

Customer service basics

O2C process understanding

Case classification & workflows

Escalation awareness

Stakeholder management

Communication skills

Confidential data handling

Education

Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering or related field

Job description

Omya Malaysia is seeking a detail-oriented Dispute & Case Management professional in Kuala Lumpur to handle customer requests, intake and initial assessment, and to record data in the case-management system.

You will classify cases, assign them to the right owners, and coordinate with customers and internal teams to ensure timely resolutions. Bachelor's degree in business or related field preferred; 0–1 year experience in order management or customer service is a plus.