Junior OMR Order & Dispute Case Specialist

Omya Group; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

Omya in Kuala Lumpur is hiring a Junior OMR Order Management professional to handle customer requests, intake and initial assessment, and to manage cases through the investigation and resolution process. The role collaborates with various internal teams to ensure timely dispute and order management handling.

The candidate will support 0-1 year of experience in order management or related customer service roles, requiring strong communication and stakeholder management skills and proficiency in

Qualifications

• Basic understanding of customer service and complaint-handling principles.
• Basic understanding of the Order-to-Cash process and its interaction with servicelines, functions and customers.
• Awareness of case classification, assignment, investigation, approval, resolution and closure workflows.

Responsibilities

• Receive customer requests, complaints and dispute-related inquiries and record promptly.
• Create and assign cases in the case-management system with accurate information.
• Collaborate with internal teams to resolve disputes and inquiries.
• Escalate unclear ownership or unresolved hand-offs to Team Leads.
• Maintain clear ownership and status information throughout the lifecycle.

Skills

Customer service basics

Order-to-Cash knowledge

Case management workflows

Escalation awareness

Communication skills

Stakeholder management

English proficiency

Education

University degree

Job description

Omya in Kuala Lumpur is hiring a Junior OMR Order Management professional to handle customer requests, intake and initial assessment, and to manage cases through the investigation and resolution process. The role collaborates with various internal teams to ensure timely dispute and order management handling.

The candidate will support 0-1 year of experience in order management or related customer service roles, requiring strong communication and stakeholder management skills and proficiency in