Senior Customer Service & Order Management Specialist

Omya; Shah Alam; Vor Ort; MYR 50.000 - 90.000; Vollzeit

Zusammenfassung

Omya Malaysia seeks an experienced Customer Service professional to manage segment needs, optimize pricing, and ensure accurate order processing. You will coordinate with sales, logistics, and finance to deliver timely order fulfillment and resolve complex customer requests with high accuracy.

The role requires at least 5 years in manufacturing customer service, familiarity with SAP and Salesforce, and a proactive, team-oriented mindset in a fast-paced environment.

Qualifikationen

• Minimum 5 years of prior experience in customer service within manufacturing.
• Experience in export/import transportation or international business in the industrial chemical market is beneficial.
• Strong communication skills, both written and verbal.

Aufgaben

• Oversee segments under Omya Malaysia and advise management.
• Enter and verify customer pricing and input into SAP/Salesforce.
• Manage orders in SAP, coordinate with shipping, and ensure timely delivery.
• Handle complex customer requests and escalate issues as needed.
• Support QSHE compliance and monthly closing in SAP (SDLE).

Kenntnisse

Customer focus

Segment knowledge

Communication skills

Organizational skills

Interpersonal skills

Salesforce & SAP familiarity

Ausbildung

Degree/ Professional Qualification

Tools

Salesforce

SAP

Excel

Microsoft Word

Jobbeschreibung

Omya Malaysia seeks an experienced Customer Service professional to manage segment needs, optimize pricing, and ensure accurate order processing. You will coordinate with sales, logistics, and finance to deliver timely order fulfillment and resolve complex customer requests with high accuracy.

The role requires at least 5 years in manufacturing customer service, familiarity with SAP and Salesforce, and a proactive, team-oriented mindset in a fast-paced environment.