Junior Order Management and Case Resolution Specialist

Omya Asia Pacific Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Omya Asia Pacific Sdn. Bhd. is seeking a junior Dispute & Case Management professional to handle customer inquiries, record and classify cases, and liaise with internal teams to ensure timely resolution.

You will manage case lifecycle, escalate unresolved hand-offs, and maintain clear stakeholder communications to prevent delays. The role requires a university degree, strong English and local language proficiency, and experience in order management or customer service.

Qualifications

• Bachelor degree in Business Admin, Operations, Supply Chain, Engineering or related field.
• Experience in order management and customer service.
• Understanding of Order-to-Cash and cross-functional workflows.
• Strong communication and stakeholder management skills.

Responsibilities

• Receive and acknowledge customer inquiries and escalate high-priority requests.
• Create and classify cases with correct categories in the system.
• Ensure mandatory fields and documents are complete before routing.
• Route cases to Logistics, Quality, Supply Chain or others based on issue.
• Provide progress updates and supporting documents to stakeholders.
• Escalate ownership conflicts or unresolved hand-offs to Team Lead.

Skills

Customer service

Order management

Dispute management

Stakeholder coordination

Communication

Education

University degree in Business Administration / Operations Management / Supply Chain / Engineering

Tools

Case-management software

Job description

Omya Asia Pacific Sdn. Bhd. is seeking a junior Dispute & Case Management professional to handle customer inquiries, record and classify cases, and liaise with internal teams to ensure timely resolution.

You will manage case lifecycle, escalate unresolved hand-offs, and maintain clear stakeholder communications to prevent delays. The role requires a university degree, strong English and local language proficiency, and experience in order management or customer service.