Junior Global Logistics & Customer Support

GLOBAL PARCEL SERVICE (MY) SDN. BHD.

Petaling Jaya

On-site

MYR 22,000 - 36,000

Full time

8 days ago

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Job summary

GLOBAL PARCEL SERVICE (MY) SDN. BHD. is seeking a Junior Logistics Customer Service to support operations.

The role involves coordinating orders, documentation, and tasks across teams, while maintaining records for tracking and compliance. You will communicate with customers, handle inquiries, and drive timely follow-ups to ensure satisfaction. You will also collect feedback and prepare analyses for management review, and at the contract end, create dashboard reports to aid decision-making and

Qualifications

1-2 years experience in logistics
University degree with good command of English
Mandarin-speaking candidates advantageous
Rigorous, well organized and detail-oriented
Open-minded and fast learner

Responsibilities

Coordinate job orders, documentation and task assignments across teams.
Maintain accurate operational records, logs and reports for internal tracking and compliance.
Communicate with customers and promote services.
Handle service-related inquiries and provide timely follow-ups to ensure customer satisfaction.
Collect customer feedback, analyze insights and prepare summary reports for management review.
Create dashboard reports to support decision-making and performance review.
Consolidate operational and customer data to present key metrics and trends.