Junior Customer Service

GLOBAL PARCEL SERVICE (MY) SDN. BHD.; Petaling Jaya; On-site; MYR 22,000 - 36,000; Full time

Job summary

GLOBAL PARCEL SERVICE (MY) SDN. BHD. is seeking a Junior Logistics Customer Service to support operations.

The role involves coordinating orders, documentation, and tasks across teams, while maintaining records for tracking and compliance. You will communicate with customers, handle inquiries, and drive timely follow-ups to ensure satisfaction. You will also collect feedback and prepare analyses for management review, and at the contract end, create dashboard reports to aid decision-making and

Qualifications

• 1-2 years experience in logistics
• University degree with good command of English
• Mandarin-speaking candidates advantageous
• Rigorous, well organized and detail-oriented
• Open-minded and fast learner

Responsibilities

• Coordinate job orders, documentation and task assignments across teams.
• Maintain accurate operational records, logs and reports for internal tracking and compliance.
• Communicate with customers and promote services.
• Handle service-related inquiries and provide timely follow-ups to ensure customer satisfaction.
• Collect customer feedback, analyze insights and prepare summary reports for management review.
• Create dashboard reports to support decision-making and performance review.
• Consolidate operational and customer data to present key metrics and trends.

Skills

English proficiency

Mandarin language

Education

University degree

Job description

As a global logistics group based in US over 20 years, we are now expandingin ASEAN. We are in need of those dynamic and ambitious peers to offer them the chances to collaborate with our professional colleagues worldwide.

Job Title: Junior Logistics Customer Service

Job Description

Operations Support

Coordinate job orders, documentation, and task assignments across teams.

Maintain accurate operational records, logs, and reports for Company’s internal tracking and compliance.

Communicate with customers and promote services

Handle service-related inquiries, provide timely follow-ups, and ensure customer satisfaction.

Collect customer feedback, analyze insights, and prepare summary reports for management review.

Reporting

At the end of the contract period, create dashboard reports to support Company’s decision-making & performance review.

Consolidate operational and customer data to present key metrics and trends.

REQUIREMENTS:

1-2 years experience in logistics company

University degree with good command of English , speaking Mandarin is advantageous.; "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

rigorous, well organized and detail-oriented in the work, and able to work under pressure under the senior leadership

Open-minded and fast learner.

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