Global Logistics Customer Service Specialist

Toll Global Forwarding (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 28,000 - 50,000; Full time

Job summary

Toll Global Forwarding (Malaysia) Sdn Bhd in Penang is seeking a Customer Service Representative to support customers with data entry, queries and timely information requests. You will work according to SOPs and use Cargo Wise 1 to record data accurately.

Join a global logistics leader focused on continuous improvement and customer confidentiality, with opportunities for growth and exposure to a wide range of logistics challenges across our network.

Qualifications

• Enter data according to Standard Operating Procedure.
• Respond to queries for information and access relevant files.
• Record information into Cargo Wise 1.
• Check completed work for accuracy.
• Proactively communicate with customer via email.
• Keep sensitive customer or company information confidential.
• Explore process improvement through Continuous Improvement initiative.

Responsibilities

• Enter data according to Standard Operating Procedure.
• Respond to queries for information and access relevant files.
• Record information into Cargo Wise 1.
• Check completed work for accuracy.
• Proactively communicate with customer via email.
• Keep sensitive customer or company information confidential.
• Explore process improvement through Continuous Improvement initiative.

Skills

Data entry

Customer communication

Attention to detail

Confidentiality

Process improvement

Time management

Teamwork

Tools

Cargo Wise 1

Job description

Toll Global Forwarding (Malaysia) Sdn Bhd in Penang is seeking a Customer Service Representative to support customers with data entry, queries and timely information requests. You will work according to SOPs and use Cargo Wise 1 to record data accurately.

Join a global logistics leader focused on continuous improvement and customer confidentiality, with opportunities for growth and exposure to a wide range of logistics challenges across our network.