Customer Service Executive

Summitnext; Sungai Petani; On-site; MYR 18,972 - 22,320; Full time

Benefits offered by this job

EPF

Socso

Maternity leave

Performance KPI up to RM250 per month

Job summary

A leading technology solutions provider in Sungai Petani is seeking Customer Service Executives to deliver exceptional support in the logistics industry. Responsibilities include addressing customer inquiries, resolving complaints, and documenting issues per standard operating procedures. Candidates should have a diploma, fluency in English and Malay, and a customer-oriented attitude. The full-time position offers a salary range of RM1700-RM2000 with performance bonuses.

Qualifications

• Strong communication skills in English and Malay (written, verbal, listening).
• 1-2 years of experience in BPO will be an advantage.
• Willingness to learn and be a team player.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints to achieve satisfaction.
• Record and submit complaints as per SOP.

Skills

Excellent English communication

Excellent Malay communication

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

About the job Customer Service Executive

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast-paced working environment and work under pressure.

Job Type

• Full-time, rotational shift, 5 days a week.
• Basic RM1700-RM2000.
• Performance KPI (up to RM250 per month).
• EPF, Socso.
• Maternity leave.