Japanese Speaking Customer Support Representative

Savior Artigos Texteis Lda; Shah Alam; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

Talent Ready is hiring a Japanese-speaking Customer Support Representative in Kuala Lumpur, Malaysia. The role requires native Japanese and strong English, with 2–4 years in frontline customer service, preferably in fintech or crypto sectors.

The position offers a hybrid model: on-site day shifts and remote night shifts, with flexibility to respond to user requests across live chat and email. Applicants must be legally eligible to work in Malaysia and ready to work five days a week, including

Qualifications

• Native-level Japanese and strong English for written and spoken communication.
• 2–4 years of frontline customer service or live-chat experience.
• Experience with fintech, crypto, or financial institutions is advantageous.
• Background in finance/economics/ STEM fields is preferred.
• Willingness to work 5 days a week including weekends and holidays.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Deliver accurate, high-quality customer service and timely responses.
• Familiarity with crypto trading platforms and market fundamentals.
• Follow up on inquiries and complaints from users and prospects.
• Identify customer needs and relay feedback to management.
• Flag risks or discrepancies to ensure smooth frontline operations.
• Suggest improvements to boost team performance and efficiency.

Skills

Japanese proficiency

English proficiency

Customer service experience

Attention to detail

Team player

Education

Finance/ Economics/ Mathematics/ Business or STEM background

Tools

Live chat tools

Email support tools

Crypto trading platform

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

looking forward to collaborating with you

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