Customer Support Specialist - Japanese

CB Talents SP; Cyberjaya; On-site; MYR 61,380 - 106,020; Full time

Benefits offered by this job

Hybrid work model

Onsite day shifts & remote night work

Job summary

CB Talents SP is hiring a Japanese-speaking Customer Support Representative to assist users in Japanese and English from Kuala Lumpur, Malaysia, under a hybrid model. The role requires native Japanese, strong English, and 2–4 years in customer service, with familiarity in fintech/crypto environments and a proactive, customer-centric approach.

Candidates should be comfortable with 5 days of shift work including weekends and public holidays, onsite by day and remote at night, and must have legal

Qualifications

• Must be able to communicate fluently in Japanese and English, both written and spoken.
• Prior experience in Customer Service / Live-chat is preferred (2–4 years).
• Experience with financial institutions, fintech, trading, or crypto products is a strong advantage.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide accurate, high-quality customer service and support.
• Stay informed on crypto trading platforms, products, and market fundamentals.

Skills

Native-level Japanese proficiency

English proficiency

Customer service / Live-chat

Fintech/crypto knowledge

Analytical / numerical skills

Team player / self-driven

Education

Finance / Economics / Mathematics / Business / STEM degree

Tools

Crypto trading platforms

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto‑currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

If you're interested, kindly send your best resume to [e-mail].

Looking forward to collaborating with you.