Japanese Speaking Customer Support Representative

Savior Artigos Texteis Lda; Kuantan; Hybrid; MYR 48,000 - 60,000; Full time

Job summary

Savior Artigos Texteis Lda is seeking a Japanese-Speaking Customer Support Representative to assist customers with inquiries in Kuala Lumpur, Malaysia. The role requires native Japanese and good English proficiency, along with 2-4 years of customer service experience, ideally in financial or crypto products.

The position offers a hybrid work model with onsite day shifts and remote night shifts. Strong numerical skills and a passion for fintech are essential. Interested candidates should send their resumes to [e-mail].

Qualifications

• 2-4 years of experience in Customer Service or Live-chat Customer Service.
• Legal work authorization in Malaysia is required.
• Ability to perform 5 days' shift work.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure a high-quality customer service experience.
• Manage inquiries or complaints from current and prospective users.
• Continuously seek improvements to enhance team performance.

Skills

Native-level Japanese proficiency

Strong command of English

Customer Service experience

Numerical acumen

Understanding of financial products

Education

Educational background in Finance, Economics, Mathematics, Business Administration, or STEM

Job description

Overview

Hi Talent Ready! We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

If you're interested, kindly send your best resume to [e-mail]

Looking forward to collaborating with you

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