Japanese Speaking Customer Support Representative

Savior Artigos Texteis Lda; Petaling Jaya; Hybrid; MYR 67,000 - 112,000; Full time

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, seeks a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English via live chat and email, on a hybrid model with onsite day shifts and remote night shifts.

You will support fintech and crypto products, require 5 days shift including weekends and public holidays. Ideal candidates have native-level Japanese, strong English, 2-4 years in customer service, and legal work authorization in Malaysia.

Qualifications

• Native-level Japanese proficiency for complex written interactions (finance/crypto).
• Strong English, written and spoken.
• 2–4 years in Customer Service / Live-chat, with frontline operations training.
• Experience in financial institutions, fintech, trading or crypto products is a strong advantage.
• Preferred background in Finance/Economics/Mathematics/Business Admin or related fields.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide accurate, high-quality customer service for fintech/crypto platforms.
• Stay updated on crypto trading products and market basics.
• Manage inquiries and feedback; escalate issues timely to management.
• Identify process improvements to boost team performance and efficiency.
• Flag discrepancies and potential risks to ensure smooth frontline operations.

Skills

Native Japanese proficiency

Strong English

Customer service experience

Fintech/crypto knowledge

Team player

Hybrid work readiness

Legal work authorisation in Malaysia

Education

Finance / Economics / Mathematics / Business Administration background

Tools

Live chat platforms

Email systems

CRM systems

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

looking forward to collaborating with you

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