Customer Support Specialist - Japanese

Savior Artigos Texteis Lda; Kajang; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

Talent Ready is hiring a Japanese-speaking Customer Support Representative in Kuala Lumpur, Malaysia, to assist customers via live chat and email in Japanese and English. The role involves working in fintech/crypto contexts with a hybrid schedule, onsite day shifts and remote night shifts, and requires legal work authorization in Malaysia.

The position offers an opportunity for career growth within a dynamic fintech environment, with ongoing product knowledge development and customer feedback

Qualifications

• Native-level Japanese proficiency for complex, written interactions in financial/crypto products.
• Strong command of English, written and spoken.
• 2–4 years of customer service / live-chat experience.
• Experience with financial institutions, fintech, trading, or crypto products a plus.
• Education in Finance/Economics/Mathematics/Business or STEM preferred.
• Strong numerical acumen and comfort with data.
• Long-term interest in fintech/crypto trading career.
• Team player, self-driven, professional with user requests.
• Ability to work 5 days/week, including weekends and public holidays.
• Hybrid model: onsite day shifts, home night shifts.
• Legal work authorization in Malaysia required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

Job description

Hi Talent Ready! We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below.

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

looking forward to collaborating with you