Customer Support Specialist - Japanese

CB Talents SP; Kuantan; On-site; MYR 66,960 - 100,440; Full time

Job summary

CB Talents SP is seeking a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English, placed in Kuala Lumpur, Malaysia. This hybrid role requires blending onsite day shifts with remote support during nights, with potential weekend coverage.

Ideal candidates will have native Japanese proficiency, strong English, 2–4 years in customer service, and a passion for fintech/crypto.

Qualifications

• Native-level Japanese proficiency required.
• Strong command of English (written & spoken).
• 2–4 years in Customer Service / Live-chat operations.
• Experience with financial institutions, fintech platforms, trading, or crypto products is a plus.
• Analytical/ STEM background preferred.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Provide accurate, high-quality customer service.
• Stay informed on crypto trading platforms, products, and market fundamentals.
• Follow up on inquiries or complaints from users.
• Identify customer needs and relay feedback to management.

Skills

Japanese language proficiency

English proficiency

Customer service experience

Education

Finance/Economics/Mathematics/Business Administration background

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto‑currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

If you're interested, kindly send your best resume to [e-mail].

Looking forward to collaborating with you.