Customer Support Specialist - Japanese

CB Talents SP; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CB Talents SP in Kuala Lumpur, Malaysia, seeks a Japanese-speaking Customer Support Representative to join the team. The role requires native‑level Japanese and strong English to assist users of financial and crypto products. Hybrid work applies with onsite day shifts and remote night shifts.

Ideal candidates have 2–4 years in customer service or frontline operations, preferably with finance/fintech exposure, and a detail‑oriented, data-driven mindset. Malaysian work authorization is required.

Qualifications

• Native-level Japanese proficiency; reading and typing required.
• Strong command of English, both written and spoken.
• 2–4 years in customer service/frontline operations with training.
• Experience with financial institutions, fintech, trading or crypto helpful.
• Malaysian work authorisation is required.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Ensure efficient, accurate, high‑quality service.
• Familiarise with crypto trading platforms and market fundamentals.
• Follow up on inquiries or complaints from users.
• Translate customer needs into feedback and solutions for management.
• Flag discrepancies or risks to management in a timely manner.
• Suggest improvements to team performance and processes.

Skills

Japanese proficiency

English proficiency

Customer service

Live-chat

Written communication

Team player

Self-motivated

Attention to detail

Numerical aptitude

Education

Finance

Economics

Mathematics

Business Administration

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto‑currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

If you're interested, kindly send your best resume to [e-mail].

Looking forward to collaborating with you.