Fintech Support Specialist – Japanese Speaking

Savior Artigos Texteis Lda; Betong; Hybrid; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia, seeks a Japanese-speaking Customer Support Representative to handle inquiries in Japanese and English. The role is hybrid, with day shifts onsite and night shifts from home, requiring legal work authorisation in Malaysia.

The candidate will support fintech/crypto products, deliver high-quality service, and collaborate with the team to improve processes and customer satisfaction. 2-4 years of frontline support experience is preferred.

Qualifications

• Native-level Japanese required for complex written interactions.
• Strong English communication skills, both written and spoken.
• 2–4 years in customer service with frontline training.
• Experience with fintech platforms or crypto-related services is a strong advantage.
• Educational background in finance, economics, mathematics, business or STEM.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Deliver efficient, accurate, and high-quality service.
• Be knowledgeable about crypto trading platforms and market fundamentals.
• Manage inquiries and follow up with current and prospective users.
• Identify customer needs and provide constructive feedback and solutions.
• Flag discrepancies or risks to management in a timely manner.
• Seek continual improvements to boost team performance and processes.

Skills

Japanese proficiency

English proficiency

Live chat experience

Fintech knowledge

Analytical mindset

Education

Finance/Economics/Mathematics/Business/STEM degree

Tools

Crypto trading platforms

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

looking forward to collaborating with you

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