Customer Support Specialist - Japanese

CB Talents SP; Kajang; On-site; MYR 40,000 - 65,000; Full time

Job summary

CB Talents SP in Kuala Lumpur invites a Japanese-speaking Customer Support Representative to join a hybrid team. You will assist customers in Japanese and English via live chat and email, addressing inquiries about fintech and crypto products.

The role requires native Japanese, strong English, 2–4 years in customer service, and willingness to work 5 days with weekend shifts. Onsite by day, remote at night. Malaysian work authorization is required.

Qualifications

• Native level Japanese proficiency required for complex written interactions in fintech/crypto.
• English proficiency in writing and speaking is essential.
• 2–4 years in customer service, frontline operations training (live chat & email).
• Experience with financial institutions, fintech platforms, trading or crypto products is a plus.
• Educational background in finance, economics, mathematics, business, or related fields preferred.
• Strong numerical acumen with attention to detail and comfort with data.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure efficient, accurate, high-quality customer service experience.
• Be knowledgeable about crypto trading platforms, products, and market fundamentals.
• Manage inquiries or complaints from users and follow up diligently.
• Identify customer needs and translate into feedback and solutions for management.
• Flag discrepancies, risks, or unusual situations to management promptly.
• Seek improvements to enhance team performance and processes.

Skills

Native-level Japanese

Strong English

Customer service experience

Fintech/crypto knowledge

Data handling / analytics

Team player

Education

Finance / Economics / Mathematics / Business / STEM related

Job description

Hi Talent Ready!

We're currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur, Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency, able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory).
• Strong command of English, written and spoken.
• Experience in Customer Service / Live-chat Customer Service, preferably 2-4 years, with training in frontline operations (Live Chat & Email).
• Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage.
• Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto‑currency trading firms.
• Team player, committed and self-driven, with the ability to respond positively and professionally to user requests.
• Ability to perform 5 days' shift work, including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model.
• Legal work authorisation in Malaysia is required.

Responsibilities

• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient, accurate, and high-quality customer service experience.
• Be well equipped with crypto trading platform, products, and crypto-market fundamentals, while keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current and prospective users.
• Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes.

If you're interested, kindly send your best resume to [e-mail].

Looking forward to collaborating with you.