Japanese Safety Customer Service Advisor I

Convergys; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Convergys in Kuala Lumpur is seeking an Advisor I, Customer Service – Japanese Safety Investigation Specialist. You will engage with customers to resolve issues and provide support through calls and online communication.

The ideal candidate has a high school diploma and customer service experience, with strong problem-solving skills and the ability to handle customer needs empathetically. The role involves ensuring KPIs are met while documenting customer interactions accurately.

Qualifications

• Customer service experience preferred.
• Strong computer skills and the ability to communicate effectively.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure service delivered meets KPIs.
• Resolve customer issues and clarify requirements.
• Prepare accurate documentation of customer interactions.

Skills

Customer service orientation

Problem-solving skills

Computer navigation skills

Attention to detail

Communication skills

Education

High school diploma

Job description

Convergys in Kuala Lumpur is seeking an Advisor I, Customer Service – Japanese Safety Investigation Specialist. You will engage with customers to resolve issues and provide support through calls and online communication.

The ideal candidate has a high school diploma and customer service experience, with strong problem-solving skills and the ability to handle customer needs empathetically. The role involves ensuring KPIs are met while documenting customer interactions accurately.