Izakaya Restaurant Manager: Lead Service & Growth

Universal Recreation; Petaling Jaya; On-site; MYR 67,000 - 134,000; Full time

Benefits offered by this job

Staff meals

Career growth opportunities

Benefits

Job summary

Universal Recreation in Malaysia is seeking an experienced Izakaya Restaurant Manager to oversee daily restaurant operations and lead the service team, delivering an exceptional Japanese dining experience. The candidate should demonstrate strong leadership, hospitality passion, and the ability to manage a fast-paced setting.

The role requires hands-on leadership, the ability to train staff, and a focus on food quality, service standards, and customer satisfaction.

Qualifications

• Minimum 3 years of experience in restaurant or F&B operations.
• Previous experience in Japanese restaurants or izakaya concepts is an advantage.
• Strong leadership, communication and problem-solving skills.
• Good knowledge of restaurant operations, service standards and inventory control.
• Able to work shifts, weekends and public holidays.
• Hands-on, responsible and customer-oriented.
• Able to communicate in English and Bahasa Malaysia; Japanese or Mandarin is an advantage.

Responsibilities

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Lead, train and supervise service staff to maintain high service standards.
• Manage staff scheduling, attendance and daily work arrangements.
• Ensure food quality, service consistency and customer satisfaction.
• Monitor sales performance, inventory, stock ordering and operating costs.
• Handle customer enquiries, feedback and complaints professionally.
• Coordinate closely with the kitchen team to ensure smooth operations.
• Maintain restaurant cleanliness, hygiene and compliance with SOPs.
• Support promotions, events and initiatives to drive restaurant sales.

Skills

Leadership

Communication

Problem-solving

Customer service

Inventory control

Job description

Universal Recreation in Malaysia is seeking an experienced Izakaya Restaurant Manager to oversee daily restaurant operations and lead the service team, delivering an exceptional Japanese dining experience. The candidate should demonstrate strong leadership, hospitality passion, and the ability to manage a fast-paced setting.

The role requires hands-on leadership, the ability to train staff, and a focus on food quality, service standards, and customer satisfaction.