Waiter/Waitress/Service Crew

BAMBINO; Kuala Lumpur; On-site; MYR 17,000 - 25,000; Full time

Job summary

BAMBINO in Kuala Lumpur is seeking a dynamic Guest Experience team member for a fast-paced izakaya environment. You will greet guests warmly, manage seating, present menus, and recommend sake, beer, or highball pairings while ensuring accurate orders and smooth service.

You will use the POS system, handle payments and split bills, maintain spotless dining areas, coordinate with kitchen and bar, and support events. A 1–2 year track in busy hospitality and a safety-first mindset are required.

Qualifications

• 1–2 years of proven experience in a high-volume restaurant or izakaya.
• Flexibility to work a dynamic schedule including early mornings and late nights.
• Vibrant, customer-centric attitude with excellent listening and verbal communication skills.
• Ability to multitask and thrive under pressure in a fast-paced front-of-house.

Responsibilities

• Greet guests with warmth, manage seating for tables, counters, or tatami rooms.
• Present menus, explain daily specials, and suggest sake, beer, or highball pairings.
• Take accurate orders and pace transmission to kitchen and bar teams.
• Deliver dishes promptly and ensure refill and guest satisfaction through check-backs.
• Operate the POS system, process payments, and handle split bills and tips.
• Maintain clean, organized tables, stations, and dining areas; assist with restrooms as needed.
• Coordinate with kitchen, bar, and floor staff to maintain smooth service flow.
• Support catering, events, and promotions as required.
• Uphold health, safety, and sanitation guidelines; check IDs and serve alcohol responsibly.

Skills

Guest service

POS operations

Active listening

Clear communication

Team player

Tools

POS system

Job description

This is a Guest Experience role in a high-volume izakaya restaurant environment. You will greet arriving guests with warmth and energy, manage seating arrangements, present menus, and recommend sake, beer, or highball pairings. You will secure accurate food and beverage orders, pace ticket transmission to kitchen and bar teams, deliver dishes promptly, and conduct table check-backs to ensure guest satisfaction. You will utilise the POS system to enter orders and process payments, facilitate bill settlements including split checks, and manage cash and electronic transactions according to company protocols. You will maintain assigned tables, counters, and service stations in an organised and immaculate state, clear shared plates and glassware swiftly, and reset tables promptly for the next seating. You will coordinate closely with kitchen, pastry, bar, and floor staff to maintain smooth service flow, engage in pre-shift briefings, and lend support during peak rushes. You will maintain strict adherence to health, safety, and food sanitation guidelines, serve alcohol responsibly including ID checks, prevent allergen cross-contamination, and flag safety hazards to management. You will ensure the dining room, service stations, and entrance remain pristine and inviting, manage waste disposal, clean up spills instantly, and assist with restroom upkeep. You will minimise waste of consumables, serve filtered water upon request, handle delicate items with care, and double-check order entries to eliminate errors. You will support catering functions, private parties, and promotional events as required.

Key responsibilities

Greet arriving guests with high energy and warmth, managing seating arrangements for standard tables, counters, or tatami rooms

Present menus, articulate daily specials, and recommend sake, beer, or highball pairings alongside yakitori, sashimi, and small plates

Address guest inquiries regarding ingredients, dashi bases, dietary and allergen restrictions

Secure accurate food and beverage orders and pace ticket transmission to kitchen, pastry, and bar teams

Deliver dishes promptly and conduct routine table check-backs to ensure drinks are refilled and guests are satisfied

Handle guest requests and resolve service issues with grace, speed, and professionalism

Utilise the POS system to enter orders and process payments

Facilitate bill settlements, accommodate split checks, and handle tip distributions

Keep assigned tables, counters, and service stations organised and immaculate

Clear empty shared plates and glassware swiftly and reset tables promptly after guest departures

About you

1 to 2 years of proven experience in a high-volume restaurant, pub, or izakaya environment

Flexibility to work a dynamic schedule, including early mornings, late-night shifts, weekends, and public holidays

Vibrant, high-energy, customer-centric attitude paired with excellent active listening and verbal communication

Ability to multitask and thrive under pressure in a bustling, high-traffic front-of-house setting

High comfort level operating POS terminals and digital ordering platforms

Strict adherence to health, safety, and food sanitation guidelines

Responsible serving of alcohol, including checking IDs and identifying signs of intoxication

Ability to handle food and drinks responsibly and prevent allergen cross-contamination