Restaurant Outlet Leader: Service, Ops & Growth

AYAM GEPUK (M) SDN. BHD.; Sungai Buloh; On-site; MYR 89,000 - 134,000; Full time

Job summary

AYAM GEPUK (M) SDN. BHD. is seeking an Outlet Manager to lead daily restaurant operations, ensure service excellence, maintain food quality and cleanliness, and drive sales and profitability through effective staff management.

You will oversee SOPs, supervise shifts, manage staffing, control costs, monitor inventory and wastage, and contribute to marketing campaigns. Strong leadership and HACCP knowledge are essential; weekends and holidays required.

Qualifications

• Diploma or Bachelor's Degree in Hospitality, Business Administration, Food & Beverage Management, or related field.
• 3-5 years of experience in F&B operations, with at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Good analytical and problem-solving abilities.
• Knowledge of food safety, HACCP, and operational best practices.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Oversee the daily operations of the outlet to ensure smooth and efficient business operations.
• Ensure compliance with SOPs, food safety, hygiene, and company policies.
• Monitor food quality, service standards, and overall customer experience.
• Manage opening and closing procedures of the outlet.
• Lead, supervise, motivate, and coach outlet employees to achieve operational excellence.
• Prepare staff duty rosters and allocate manpower effectively.
• Conduct on-the-job training and monitor staff performance.
• Foster a positive and productive working environment.
• Manage inventory levels and ensure proper stock control using the FIFO method.
• Minimize wastage and monitor food costs.
• Conduct stock counts and investigate inventory discrepancies.
• Monitor daily sales performance and implement initiatives to achieve sales targets.
• Analyse operational performance and recommend continuous improvements.
• Support marketing campaigns and promotional activities.
• Handle customer feedback and complaints professionally.
• Ensure prompt resolution of customer issues while maintaining service excellence.
• Build strong customer relationships to encourage repeat business.
• Prepare daily, weekly, and monthly operational reports.
• Ensure accurate cash handling, banking, and sales reconciliation.
• Support payroll preparation and manpower planning.
• Maintain outlet documentation and compliance records.

Skills

Leadership

Communication

Interpersonal skills

Analytical thinking

Problem solving

Food safety HACCP

Education

Diploma or Bachelor's Degree in Hospitality

Business Administration

Food & Beverage Management

Job description

AYAM GEPUK (M) SDN. BHD. is seeking an Outlet Manager to lead daily restaurant operations, ensure service excellence, maintain food quality and cleanliness, and drive sales and profitability through effective staff management.

You will oversee SOPs, supervise shifts, manage staffing, control costs, monitor inventory and wastage, and contribute to marketing campaigns. Strong leadership and HACCP knowledge are essential; weekends and holidays required.