IT Technician (2nd Level & Above)

NS0177381-U; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Jora Malaysia is seeking an On-site IT Technician to deliver efficient IT support within Klang Valley. This full-time role covers diagnosing hardware/software issues, installing and maintaining systems, and providing end-user training to ensure reliable technology operations for clients.

Applicants should have at least 2 years in a similar role, strong problem-solving skills, and the ability to work independently or in a team. On-site travel may be required from time to time.

Qualifications

• Minimum 2 years of experience as an IT Technician or in a similar technical support role.
• Strong problem-solving and troubleshooting skills with the ability to diagnose and resolve a wide range of IT issues.
• Proficient in the installation, configuration, and maintenance of hardware and software.
• Good understanding of computer networking, operating systems, and software applications.
• Excellent communication skills to effectively interact with clients and team members.
• Ability to work independently and as part of a team to ensure timely and efficient resolution of IT-related incidents.
• Relevant certifications in IT support or computer maintenance would be an advantage.
• Must have own transportation for on-site travelling purpose from time to time when required.

Responsibilities

• Providing on-site technical support and troubleshooting for desktop computers, laptops, printers, and other IT equipment.
• Diagnosing and resolving hardware and software problems in a timely manner.
• Installing, configuring, and maintaining computer systems and software applications.
• Performing routine maintenance and updates on IT systems to ensure optimal performance.
• Documenting all support activities and maintaining accurate records of IT-related incidents.
• Providing training and guidance to end-users on the proper use of IT systems and software.
• Collaborating with the IT support team to ensure a consistent and high-quality level of service.

Skills

On-site IT support

Troubleshooting

Hardware installation

Software installation

Networking

Operating systems

Communication skills

Teamwork

IT certifications

Transportation

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As an On-site IT Technician, you will play a crucial role in providing efficient and reliable IT support to our clients within Klang Valley. In this full-time position, you will be responsible for resolving a wide range of technology-related issues, ensuring our clients' systems and devices are running smoothly.

What you'll be doing

Providing on-site technical support and troubleshooting for desktop computers, laptops, printers, and other IT equipment

Diagnosing and resolving hardware and software problems in a timely manner

Installing, configuring, and maintaining computer systems and software applications

Performing routine maintenance and updates on IT systems to ensure optimal performance

Documenting all support activities and maintaining accurate records of IT-related incidents

Providing training and guidance to end-users on the proper use of IT systems and software

Collaborating with the IT support team to ensure a consistent and high-quality level of service

What we're looking for

Minimum 2 years of experience as an IT Technician or in a similar technical support role

Strong problem-solving and troubleshooting skills with the ability to diagnose and resolve a wide range of IT issues

Proficient in the installation, configuration, and maintenance of hardware and software

Good understanding of computer networking, operating systems, and software applications

Excellent communication skills to effectively interact with clients and team members

Ability to work independently and as part of a team to ensure timely and efficient resolution of IT-related incidents

Relevant certifications in IT support or computer maintenance would be an advantage

Must have own transportation for on-site travelling purpose from time to time when required.