IT Technical Support

DCE Distribution Sdn Bhd; West Coast Division; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Career advancement opportunities

Supportive work environment

Job summary

DCE Distribution Sdn Bhd is seeking a responsible IT Technical Support to empower our Sales team. Located in Kota Kinabalu, Sabah, you will deliver technical expertise to fulfill customer needs and support sales processes.

The ideal candidate should have 2-3 years of experience in technical support, possess strong communication skills, and be knowledgeable about IT solutions. We offer a competitive salary, bonuses, and a collaborative work environment to foster growth.

Qualifications

• 2-3 years of experience in pre-sales, technical support, or technical sales within the IT industry.
• Strong understanding of IT solutions such as networking, security, software licensing, and artificial intelligence.
• Ability to explain technical concepts clearly to customers.

Responsibilities

• Work closely with the sales team to understand customer needs.
• Support customer meetings and product presentations.
• Provide technical clarification during the sales process.

Skills

Technical support

Sales assistance

Problem-solving

Networking

Communication

Customer orientation

Education

Diploma or Degree in Computer Science

Tools

IT solutions

Job description

We are looking for a responsible and detail-oriented IT Technical Support to support our Sales team and driving the company's success. This is a full-time position based in Kota Kinabalu, Sabah. where you will be responsible for providing technical expertise and solutions to meet the needs of our customers.

What you'll be doing

• Work closely with the sales team to understand customer needs and recommend suitable technical solutions.
• Support customer meetings, product presentations, and demonstrations to explain product features and benefits.
• Provide technical clarification and consultation during the sales process.
• Keep up to date with product knowledge, market developments, and industry trends.

What we're looking for

• Minimum 2–3 years of experience in pre‑sales, technical support, or technical sales within the IT industry.
• Good understanding of IT solutions such as networking, security, software licensing, artificial intelligence, and related technologies. etc.
• Strong communication and presentation skills, with the ability to explain technical concepts clearly to customers and non-technical users.
• Good problem-solving and analytical skills, with the ability to propose practical and effective solutions.
• Customer-oriented, proactive, and able to build good long-term client relationships.
• Diploma or Degree in Computer Science, Information Technology, or a related field.

What we offer

• Competitive salary and performance-based bonuses
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment

About us

DCE Distribution Sdn Bhd is a reputable distributor of high-quality products in Malaysia, representing trusted brands such as Hikvision, APC UPS, and Prysmian Draka Structured Cable Systems. We are committed to delivering excellent service to our customers while fostering a culture of collaboration, growth, and innovation withinourteam.