IT Technical Support

Toray Malaysia Systems Solution; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking an IT Technical Support specialist in Penang to provide hardware and software support for a range of devices and applications. You will handle requests with strong follow‑up, analyze issues, and present practical solutions aligned with policies and business needs.

Ideal candidates have a Diploma or higher in CS/IT and 2–3 years of relevant experience. Mandarin communication is required when engaging with Taiwan users and teams.

Qualifications

• Diploma or higher in CS/IT or equivalent required.
• 2–3 years of related IT support experience.
• Strong networking, troubleshooting and communication skills.

Responsibilities

• Provide hardware and software support for desktops, printers, scanners and IT accessories.
• Support software and security tools such as Windows OS, Office, SCCM and antivirus.
• Demonstrate strong analytical and troubleshooting abilities.
• Update IT documentation and asset records when changes occur.
• Analyze user requests and propose cost‑effective, compliant solutions.

Skills

Technical knowledge

Networking

Customer service

Mandarin language

Education

Diploma in Computer Science / Information Technology

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

IT Technical Support role providing good customer service and technical skills with constant follow-up of requests to completion on time. The role involves IT hardware and software support, basic networking knowledge, and analyzing user requests to propose practical solutions.

Key responsibilities

Provide IT hardware and software support for desktop, laptop, printer, barcode printer, barcode scanner, RF scanner, thin clients, audio/visual, and other IT accessories

Support software including Microsoft BitLocker, Microsoft Windows Defender, Microsoft Windows OS, Microsoft Office, SCCM, Trend Micro antivirus, Trend Micro Full Disk Encryption, Adobe Reader, Kofax PowerPDF, Google Chrome, Microsoft Edge, GlobalProtect, Cisco Jabber, Stratodesk, VSpace, Zoom, and IT tools

Demonstrate strong analytical and troubleshooting skills

Update IT documentation when needed (e.g. IT loan unit tracking)

Analyze user requests and propose or recommend the most practical solution that is cost-effective to the company, meets business requirements, and does not violate policies, regulatory requirements, or the law

Update IT Asset Inventory upon making a change to an asset in eITIMS

Keep manager well-informed of any updates

About you

Possess at least Diploma, post Graduate Diploma, or Bachelor's Degree in Computer Science, Information Technology or equivalent

At least 2-3 years of working experience in the related field

Strong technical knowledge, strong networking capabilities and relationship management skills

Ability to prioritize tasks and work under pressure

Strong team player

Able to speak Mandarinn for communication with Taiwan's users