IT Executive – Infrastructure & Support

Winchester Interconnect (M); Seberang Perai; Hybrid; MYR 54,000 - 78,000; Full time

Job summary

Winchester Interconnect (M) is seeking an IT Support professional to manage end-user computing, servers, and network infrastructure within Malaysia. The role involves maintaining IT governance, capacity planning, and disaster recovery planning, with a focus on proactive problem solving and digital transformation.

The ideal candidate has a Bachelor’s degree in IT/CS/Networking and at least 4 years of relevant experience, with knowledge of CRM/ERP systems being a strong plus.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or related fields.
• Minimum of 4 years of relevant work experience.
• Experience with end-user computing, server management, network management.
• Knowledgeable of best practices in general IT and end user support.
• Experience in CRM/ERP systems would be a strong advantage.
• Strong problem-solving abilities, high customer-service mindset, proactive communication, and ability to manage multiple priorities independently.

Responsibilities

• Support (remote/onsite), maintenance and troubleshooting of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation
• Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts
• Support, review and liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines
• Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan
• Provide input for annual IT requirements planning and budgeting
• Conduct regular system audit for IT effectiveness, efficiency and security
• Analyse and evaluate system and users' requirements and make recommendations for IT upgrades
• Proactively propose suggestions to improve IT systems and operations
• Assist to drive digital transformation initiative, work with external service providers to implement new applications, projects or upgrades

Skills

End-user computing

Server management

Network management

CRM/ERP systems

Problem solving

Customer service mindset

Education

Bachelor’s degree in IT/CS/Networking

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Support, maintenance and troubleshooting of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation. This role involves maintaining IT documentation, supporting IT governance framework implementation, capacity planning, disaster recovery planning, system audits, and driving digital transformation initiatives.

Key responsibilities

Support (remote/onsite), maintenance and troubleshooting of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation

Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts

Support, review and liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines

Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan

Provide input for annual IT requirements planning and budgeting

Conduct regular system audit for IT effectiveness, efficiency and security

Analyse and evaluate system and users' requirements and make recommendations for IT upgrades

Proactively propose suggestions to improve IT systems and operations

Assist to drive digital transformation initiative, work with external service providers to implement new applications, projects or upgrades

About you

Bachelor’s Degree in Information Technology, Computer Science, Network Engineering, or related fields

Minimum of 4 years of relevant work experience

Experience with end-user computing, server management, network management

Knowledgeable of best practices in general IT and end user support

Experience in CRM/ERP systems would be a strong advantage

Strong problem-solving abilities, high customer-service mindset, proactive communication, and ability to manage multiple priorities independently