IT Executive

Teladan Setia; Malacca City; On-site; MYR 33,000 - 58,000; Full time

Job summary

Teladan Setia seeks a dedicated IT support specialist in Malaysia to handle day-to-day tech support for staff, covering hardware, software, networking, printers and access management. You will install, configure and maintain computers, servers and network devices while ensuring secure, reliable systems.

Responsibilities include monitoring systems, backups, security checks, vendor liaison, and providing timely solutions to minimise downtime. Minimum 2–5 years of IT support experience required.

Qualifications

• Diploma or degree in Information Technology or related field.
• 2–5 years of IT support/IT administration experience.
• Strong knowledge of Windows, hardware, networking and troubleshooting.
• Experience with Microsoft 365, email systems, printers and Wi‑Fi is a plus.
• Good problem-solving, communication and customer service skills.

Responsibilities

• Provide day-to-day IT support to employees, including hardware, software, network, printer and user access issues.
• Install, configure, maintain and troubleshoot computers, laptops, printers, servers, network devices and other IT equipment.
• Manage and maintain the company’s network infrastructure, Wi‑Fi, internet connection, and related IT systems.
• Provide technical support for Microsoft 365, email, cloud applications and other business software.
• Manage user accounts, access rights, passwords and IT equipment allocation.
• Monitor IT systems, network performance and security to ensure reliable operations.
• Perform regular system backup, software updates, maintenance and basic IT security checks.
• Troubleshoot hardware, software and network problems and provide timely solutions to minimise downtime.
• Liaise with IT vendors, service providers and external IT consultants when required.
• Maintain records of IT assets, software licences, warranties and maintenance.
• Assist in implementing and improving IT systems and digital solutions to support operations.
• Ensure compliance with company IT policies and cybersecurity requirements.
• Provide IT support during company events and meetings as required.

Skills

IT support

Windows OS

Networking basics

Microsoft 365

Cybersecurity basics

Problem solving

Communication skills

Education

Diploma/Degree in IT

Tools

Microsoft 365

Printers configuration

Wi‑Fi/network tools

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Provide day-to-day IT support to employees, including hardware, software, network, printer and user access issues.
• Install, configure, maintain and troubleshoot computers, laptops, printers, servers, network devices and other IT equipment.
• Manage and maintain the company’s network infrastructure, Wi-Fi, internet connection, and related IT systems.
• Provide technical support for Microsoft 365, email, cloud applications and other business software.
• Manage user accounts, access rights, passwords and IT equipment allocation.
• Monitor IT systems, network performance and security to ensure reliable and uninterrupted operations.
• Perform regular system backup, software updates, maintenance and basic IT security checks.
• Troubleshoot hardware, software and network problems and provide timely solutions to minimise downtime.
• Liaise with IT vendors, software providers, internet service providers and external IT consultants when required.
• Maintain proper records of IT assets, equipment, software licences, warranties, maintenance and service activities.
• Assist in implementing and improving IT systems, processes and digital solutions to support business operations.
• Ensure compliance with company IT policies, procedures and cybersecurity requirements.
• Provide IT support during company events, meetings and other operational activities when required.
• Perform any other IT-related duties and projects assigned by Management.

About you

• Diploma / Degree in Information Technology, Computer Science, Information Systems or a related discipline.
• Minimum 2 to 5 years of relevant working experience in IT support / IT administration. Candidates with less experience but strong technical knowledge may also be considered.
• Good knowledge of computer hardware, Windows operating systems, networking and troubleshooting.
• Experience in Microsoft 365, email systems, printers, Wi-Fi, and basic network administration will be an added advantage.
• Knowledge of IT security, data backup and cybersecurity best practices.
• Good problem-solving, analytical and troubleshooting skills.
• Good communication and interpersonal skills with the ability to provide support to users at different levels.
• Able to work independently, resourceful and proactive in resolving IT issues.
• Able to liaise effectively with external IT vendors and service providers.
• Possess a strong sense of responsibility, confidentiality and service-oriented attitude.
• Willing to provide on-site support and work outside normal working hours when required for critical IT issues or system implementation.