IT Support Specialist

Equalbase; Johor Bahru; On-site; MYR 36,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking an IT support professional to provide day-to-day technical assistance to end users across offices. You will ensure reliable operation of IT systems, devices, and applications, and help resolve issues promptly to maintain productivity.

The role covers hardware, software, networking, and Microsoft 365 support, including Outlook, Teams, OneDrive, and SharePoint, with emphasis on security, documentation, and clear communication.

Qualifications

• Diploma or degree in IT or related field.
• 1–3 years of IT support or helpdesk experience.
• Hands-on with Windows OS and Microsoft 365.
• Basic networking knowledge (TCP/IP, LAN, Wi‑Fi).

Responsibilities

• Provide first‑ and second‑level IT support for laptops, desktops, printers, mobile devices and peripherals.
• Troubleshoot hardware, software, network and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint and Office apps.
• Assist users with system access, password resets and account issues.

Skills

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Customer service

Education

IT degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for providing day‑to‑day technical support to end users, ensuring reliable operation of IT systems, devices, and applications. This role supports business productivity by resolving IT issues promptly, maintaining IT assets, and assisting with IT operations across offices.

Key Responsibilities

• Provide first‑and second‑level support for laptops, desktops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office apps.
• Assist users with system access, password resets, and account‑related issues.

IT Operations & Asset Management

• Prepare, configure, and deploy laptops and IT equipment for new joiners.
• Support laptop refresh, replacement, and warranty processes.
• Ensure devices comply with company IT and security standards.

Network & Office IT Support

• Support office IT infrastructure such as meeting room AV, printers, CCTV connectivity, and access systems.
• Coordinate with vendors for network, hardware, or system issues when required.

Security & Compliance Support

• Assist in implementing IT security policies and best practices.
• Support endpoint security, antivirus, patching, and system updates.
• Report and elevate security incidents or system vulnerabilities to IT Manager.

Documentation & Communication

• Maintain IT support documentation, FAQs, and user guides.
• Log and track IT issues, resolutions, and service requests.
• Provide clear communication and timely updates to users on issue status.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT support, service desk, or desktop support role.
• Hands‑on experience with Windows OS and Microsoft 365 environment.
• Basic understanding of networking (TCP/IP, LAN, Wi‑Fi).
• Strong troubleshooting and problem‑solving skills.
• Good communication and customer‑service mindset.
• Ability to work independently and manage multiple tasks.
• Detail‑oriented with good documentation discipline.
• Willingness to support users across different offices or time zones when required.