IT Support Engineer

NGK Electronics Devices; Bayan Lepas; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jora Malaysia in Penang is seeking an IT Support Technician to provide daily help-desk support for computers, printers, and office systems within a manufacturing environment. You will assist with troubleshooting and maintain IT assets to ensure smooth factory operations.

You will install and configure operating systems and software, manage user accounts, and support network basics and cybersecurity initiatives while collaborating with teams to maintain production systems.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Network Engineering, Electronics Engineering, or related field.
• Knowledge of Windows operating systems, computer hardware, networking, and IT troubleshooting.
• Experience in desktop support, network maintenance, or manufacturing IT support is an advantage.
• Knowledge of Microsoft Office applications.
• Good problem‑solving, communication, and coordination skills.
• Able to work independently and adapt to a fast‑paced manufacturing environment.

Responsibilities

• Provide daily IT support and troubleshooting for computers, printers, office equipment, and user systems.
• Install, configure, and maintain operating systems, software applications, and user accounts.
• Manage IT assets including computers, network equipment, and related devices.
• Maintain IT inventory records, asset tracking, and equipment management reports.
• Perform basic network maintenance including switches, routers, Wi‑Fi, cabling, and connectivity troubleshooting.
• Monitor and ensure stable operation of factory IT systems, office networks, and production support systems.
• Support IT projects, system improvements, data backup, and cybersecurity activities.
• Maintain IT support records and provide timely assistance to employees.

Skills

IT troubleshooting

Desktop support

Windows OS

Networking basics

Communication

Education

Diploma or Degree in Information Technology or related field

Tools

Windows OS

Microsoft Office

Networking hardware

IT asset management tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Provide daily IT support and troubleshooting for computers, printers, office equipment, and user systems.
• Install, configure, and maintain operating systems, software applications, and user accounts.
• Manage IT assets including computers, network equipment, and related devices.
• Maintain IT inventory records, asset tracking, and equipment management reports.
• Perform basic network maintenance including switches, routers, Wi‑Fi, cabling, and connectivity troubleshooting.
• Monitor and ensure stable operation of factory IT systems, office networks, and production support systems.
• Support IT projects, system improvements, data backup, and cybersecurity activities.
• Maintain IT support records and provide timely assistance to employees.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Network Engineering, Electronics Engineering, or related field.
• Knowledge of Windows operating systems, computer hardware, networking, and IT troubleshooting.
• Experience in desktop support, network maintenance, or manufacturing IT support is an advantage.
• Knowledge of Microsoft Office applications.
• Good problem‑solving, communication, and coordination skills.
• Able to work independently and adapt to a fast‑paced manufacturing environment.