IT Support Officer

VERVE DIGITAL SERVICES SDN. BHD.

Kuala Lumpur

On-site

MYR 36,000 - 58,000

Full time

10 days ago

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Benefits offered by this job

Competitive salary package

Performance bonus

Annual leave, medical leave & EPF/SOCS

Job summary

Verve Digital Services is seeking an IT Support professional in Malaysia to handle end-user IT support, software/hardware issues, and network connectivity across the organization.

The role requires 1–2 years of IT experience, Mandarin fluency, and knowledge of AD/DNS-DHCP. The position is full-time with comprehensive training and growth opportunities in a collaborative environment.

Qualifications

Diploma/Degree in IT or related field.
1–2 years IT Support/Help Desk experience.
Fluent in Mandarin (spoken and written).
Knowledge of Windows Active Directory (DNS/DHCP) and email configuration.
Familiar with Microsoft Office and Windows OS.
Full-time position, 5 working days per week.

Responsibilities

Respond to and resolve IT-related inquiries and issues promptly.
Provide end-user support for software, hardware, and network connectivity.
Implement and maintain IT policies, procedures, and best practices.
Participate in evaluation and selection of new IT solutions.
Assist with installation, configuration, and maintenance of computer systems (Windows/MacOS), peripherals, printers, VoIP, CCTV.
Maintain accurate documentation and contribute to process improvements.

Skills

Mandarin language proficiency

Troubleshooting

Active Directory

Email client configuration

Microsoft Office

Windows OS

Networking basics

Firewalls

Education

Diploma/Degree in Information Technology

Tools

Active Directory

Email configuration

Microsoft Office

Windows OS

Networking hardware

Printers/VoIP/CCTV equipment

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Verve Digital Services is a financial services company established in 2017, committed to delivering innovative and reliable digital solutions to support the evolving needs of the financial industry.

Driven by technology and innovation, we strive to provide efficient, secure, and customer-focused services while fostering a collaborative and growth-oriented work environment. As we continue to expand, we are looking for passionate and talented individuals to join our team and grow with us.

Key Responsibilities

Respond to and resolve IT-related inquiries and issues in a timely and efficient manner.
Provide end-user support for various software applications, hardware, and network connectivity.
Implement and maintain IT policies, procedures, and best practices.
Participate in the evaluation and selection of new IT solutions to enhance productivity and efficiency.
Assist with the installation, configuration, and maintenance of computer systems（Windows/Mac os）, peripherals, and other IT equipment(Printers、VoIP IP、CCTV Surveillance).
Maintain accurate documentation of IT support activities and contribute to the continuous improvement of our IT support processes.

Requirements

Diploma/Degree in Information Technology or a related field
1–2 years of IT Support/Help Desk experience, preferably in the financial services industry
Knowledge of Windows Active Directory (user/group management, GPO, DNS/DHCP, SMB, SFTP) and email client configuration.
Must be fluent in Mandarin, both spoken and written.
Basic understanding of data center servers, server rack installation, networking, and firewalls.
Strong troubleshooting and problem-solving skills.
Familiar with Microsoft Office, Windows OS, and computer hardware.
Eager to learn and keep up with new technologies.
Full-time position (5 working days per week)