IT Support Engineer

Synergy Staffing; Selangor; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Annual Leave

Training Provided

Job summary

Jora Malaysia is seeking an IT Support professional to handle day-to-day IT support matters, manage incident tickets from ServiceNow, and support local IT operations for the Global IT team.

The role includes maintaining CMDB, inventory, hardware refresh, and providing basic network, device, and video conferencing support, with preference for certifications in networks and hardware.

Qualifications

• Degree/Diploma in IT, Computer Science, or related field.
• 1–3 years of hands-on IT support experience (excl. internship).
• Strong troubleshooting skills across systems/platforms.
• Knowledge of network & infrastructure support.
• Solid communication & documentation skills.
• Able to work independently & prioritize tasks effectively.

Responsibilities

• Support day-to-day IT support matters, handling Request/Incident tickets from ServiceNow.
• Support Global IT team in local IT operation (Hand & Feet support).
• Maintain proper inventory checklist matching with CMDB.
• Monitor the Support Queue in ServiceNow to ensure tickets are dealt with promptly.
• Direct complex tickets to appropriate support group and maintain ownership until issue resolves.
• Maintain 5S in Workplace.

Skills

IT support

Troubleshooting

Network knowledge

Communication

Documentation

Independent work

Education

Degree/Diploma in IT/CS

Tools

Windows

iOS

Video conferencing systems

MS 365 / Outlook / OneDrive / Teams / SharePoint

Printer troubleshooting

Network hardware (Switch/Router/WAP)

Alcatel/Cisco IP phones

ServiceNow CMDB

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Degree/Diploma in IT, Computer Science, or related field
• 1–3 years of hands-on IT support experience (excl. internship)
• Strong troubleshooting skills across systems/platforms
• Knowledge of network & infrastructure support
• Solid communication & documentation skills
• Able to work independently & prioritize tasks effectively

Preferred Technical Skill

• Support Windows, IOS
• Support basic network troubleshooting.
• Support basic Video/Audio System and Video Conferencing solution (Logitech TEAMS ROOM and WEBEX).
• Support basic mobile Application installation and troubleshooting tools supporting company such as MS Authenticator, MS Outlook, OneDrive, MS TEAMS, SharePoint, SAP Concur, etc.
• Support basic office printer troubleshooting and simple part replacement such as ink cartridge or any removeable components such as jammed paper, waste tank, etc…
• Support physical installation of Network switches, Router, Wireless Access Point, etc as part of the hardware refresh cycle.
• Support basic troubleshooting of Alcatel phone system and Cisco IP Phone system.
• Good to have technical certification in networks and hardware support

Administrative Task expected from this role

• Maintain proper inventory checklist matching with CMDB.
• Monitor the Support Queue in ServiceNow to ensure tickets are dealt with promptly.
• Direct complex tickets to appropriate support group and maintain ownership until issue resolve.
• Maintain 5S in Workplace.

Requirement

• Degree/Diploma in IT, Computer Science, or related field
• 1–3 years of hands-on IT support experience (excl. internship)
• Strong troubleshooting skills across systems/platforms
• Knowledge of network & infrastructure support
• Solid communication & documentation skills
• Able to work independently & prioritize tasks effectively

Preferred Technical Skill

• Support Windows, IOS
• Support basic network troubleshooting.
• Support basic Video/Audio System and Video Conferencing solution (Logitech TEAMS ROOM and WEBEX).
• Support basic mobile Application installation and troubleshooting tools supporting company such as MS Authenticator, MS Outlook, OneDrive, MS TEAMS, SharePoint, SAP Concur, etc.
• Support basic office printer troubleshooting and simple part replacement such as ink cartridge or any removeable components such as jammed paper, waste tank, etc…
• Support physical installation of Network switches, Router, Wireless Access Point, etc as part of the hardware refresh cycle.
• Support basic troubleshooting of Alcatel phone system and Cisco IP Phone system.
• Good to have technical certification in networks and hardware support

Administrative Task expected from this role

• Maintain proper inventory checklist matching with CMDB.
• Monitor the Support Queue in ServiceNow to ensure tickets are dealt with promptly.
• Direct complex tickets to appropriate support group and maintain ownership until issue resolve.
• Maintain 5S in Workplace.

Responsibility

Support day to day IT support matters, handling Request/Incident tickets from ServiceNow platform, Support Global IT team in local IT operation (Hand & Feet support)

Benefits

• Annual Leave
• Training Provided