IT Support Executive

ZERO HEALTHCARE SDN. BHD.; Puchong; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

EPF/EIS

Medical Claim

Medical Leave

Yearly Bonus

Festive gifts

Snacks & drinks

Parking

Annual Leave

Job summary

ZERO HEALTHCARE SDN. BHD. is seeking an IT Support Officer to provide daily technical assistance for computers, printers, Wi‑Fi, and office IT equipment. You will troubleshoot issues, maintain asset records, and coordinate with vendors for purchases and repairs.

The role requires Mandarin proficiency, 1–2 years in IT support, and a diploma in IT or a related field. You will handle onboarding/offboarding, basic Lark administration, and record-keeping with Excel/Google Sheets.

Qualifications

• Diploma or Certificate in Information Technology, Computer Science, Computer Support, Networking, or equivalent experience.
• Proficiency in Mandarin is required due to coordination with Mandarin-speaking colleagues and vendors.
• 1–2 years of IT support, helpdesk, system support, or related role; fresh graduates with strong IT knowledge considered.

Responsibilities

• Provide daily technical support for computers, laptops, printers, Wi-Fi, routers, and other IT equipment.
• Troubleshoot hardware, software, network, connectivity, and user access issues and provide timely solutions.
• Maintain records of IT assets, equipment, assignment, movement, repair, and disposal.
• Coordinate with external IT vendors for purchases, repairs, and support.
• Manage company SIM cards and mobile plans, registrations, and renewals.
• Perform basic Lark system administration and user account management.
• Support onboarding and offboarding with equipment prep and account setup/deactivation.
• Keep IT records and documentation organized in Excel or Google Sheets.
• Monitor recurring IT issues and escalate to vendors or senior staff when needed.
• Carry out other IT support and administrative duties as assigned by the Company.

Skills

Mandarin proficiency

Troubleshooting

Record keeping

IT support

System administration

Education

Diploma or Certificate in Information Technology, Computer Science, Computer Support, Networking

Tools

Microsoft Excel

Google Sheets

Lark system

Job description

Key Responsibilities

Provide daily technical support to employees for computers, laptops, printers, Wi-Fi, routers, and other office IT equipment.

Troubleshoot basic hardware, software, network, connectivity, and user access issues, and provide timely solutions.

Manage and maintain proper records of IT assets and equipment, including assignment, movement, repair, replacement, and disposal.

Coordinate with external IT vendors and service providers for equipment purchases, repairs, maintenance, and technical support.

Manage company SIM cards and mobile plans, including new registrations, assignments, monthly bill checking, plan changes, and renewals.

Perform basic Lark system administration, such as creating and removing user accounts, updating employee information, and managing access permissions.

Support employee onboarding and offboarding, including preparation and collection of IT equipment, account setup/deactivation, and system access arrangements.

Maintain accurate IT records, tracking lists, and documentation using Excel or Google Sheets.

Assist in maintaining basic IT procedures, user access records, passwords, and other relevant documentation in an organized and secure manner.

Monitor recurring IT issues and elevate more complex network, system, or security-related matters to external vendors or senior IT personnel when required.

Perform other IT support and administrative duties as assigned by the Company.

Requirements

Diploma or Certificate in Information Technology, Computer Science, Computer Support, Networking, or a related field; equivalent relevant experience will also be considered.

Proficiency in Mandarin is required, as the role involves communication and coordination with Mandarin-speaking colleagues, users, and/or external vendors.

1-2 years of experience in IT support, helpdesk, system support, or a related role. Fresh graduates with good practical IT knowledge are encouraged to apply.

Able to troubleshoot common issues involving computers, printers, Wi-Fi, routers, software, and basic networking.

Basic understanding of IP addresses, network connectivity, routers, user accounts, access permissions, and system administration.

Comfortable using Microsoft Excel or Google Sheets for record keeping and tracking.

Willing to handle a combination of hands-on technical support, system administration, and IT-related administrative work.

Working Hours

Monday to Friday (9am-6pm)

Location

NO. 16B & 16C (2nd & 3rd Floor), JALAN TEMPUA 2A, BANDAR PUCHONG JAYA, 47100 PUCHONG, SELANGOR.

EPF, SOCSO, EIS

Medical Claim

Medical Leave

Yearly Bonus

Festive season gifts and celebration

Unlimited pantry snacks & drinks

Since 2011, Zero™ Healthcare has expanded across Asia, including Malaysia, Singapore, Brunei, Pakistan, and the UAE, becoming a trusted massage chair expert. We promote the importance of regular health and wellness maintenance in today’s fast-paced world. By blending innovation and quality in our product research and development, we continuously refine our offerings to ensure they are practical and appealing. The 'Zero' brand represents a mission to help people live stress-free, illness-free lives, offering high-quality wellness equipment at affordable prices.

Since 2011, Zero™ Healthcare has expanded across Asia, including Malaysia, Singapore, Brunei, Pakistan, and the UAE, becoming a trusted massage chair expert. We promote the importance of regular health and wellness maintenance in today’s fast-paced world. By blending innovation and quality in our product research and development, we continuously refine our offerings to ensure they are practical and appealing. The 'Zero' brand represents a mission to help people live stress-free, illness-free lives, offering high-quality wellness equipment at affordable prices.

Perks and benefits Medical Education support Sports (e.g. Gym) Parking EPF, SOCSO, EIS, Annual Bonus, Annual Leave, Allow