IT Support Officer/Executive

Solarvest; Petaling Jaya; On-site; MYR 25,000 - 35,000; Full time

Job summary

Solarvest is seeking an entry-level IT Support Officer to join their team in Petaling Jaya. The ideal candidate will provide first-line IT support, assisting with hardware and software issues, user account management, and IT asset tracking. Fresh graduates are encouraged to apply. The role requires good communication skills and a proactive mindset, ensuring smooth operational workflows in a fully on-site environment.

Qualifications

• Fresh graduates are encouraged to apply, with no prior experience required.
• Must be proactive, detail-oriented, and able to manage multiple tasks.
• Good communication skills are essential for working with non-technical users.

Responsibilities

• Provide first-line IT support including troubleshooting hardware and software.
• Assist in the setup and deployment of IT equipment.
• Manage user accounts and access rights in internal systems.
• Log and track IT support tickets to ensure timely resolution.

Skills

Computer hardware knowledge

Windows operating systems

Basic networking concepts

Communication skills

Service-oriented mindset

Proactive and detail-oriented

Education

Diploma or Bachelor’s degree in IT or related field

Tools

Microsoft 365

CCTV systems

Door access control systems

Job description

ABOUT THE ROLE

We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry‑level role ideal for a fresh graduate eager to grow in a hands‑on environment. You will be the first point of contact for day‑to‑day IT matters, ensuring our internal teams can work smoothly and efficiently.

KEY RESPONSIBILITIES

• Provide first‑line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner.
• Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees.
• Support the installation and basic administration of business applications including Microsoft 365 and assist users with day‑to‑day operational queries.
• Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems.
• Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented.
• Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required.
• Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems.
• Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes.

ADDED ADVANTAGE

• Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.
• Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).
• Prior exposure to physical security systems such as CCTV or door access control management.
• Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.

QUALIFICATIONS & REQUIRED SKILLS

• Diploma or Bachelor’s degree in information technology, Computer Science, or a related field.
• Fresh graduates are encouraged to apply. No prior working experience required.
• Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts.
• Good communication skills with a service‑oriented mindset and the ability to work well with non‑technical users.
• Proactive, detail‑oriented, and able to manage multiple tasks in a fast‑paced environment.
• Must be based in or able to commute to the Petaling Jaya area. Fully on‑site role.