Junior IT Technical Support

Priority Solution Consultancy Sdn Bhd; Petaling Jaya; On-site; MYR 39,000 - 58,000; Full time

Job summary

Priority Solution Consultancy Sdn Bhd in Malaysia is seeking a proactive IT Support staff to provide helpdesk and on-site technical assistance for end users, including computers, printers, and other office IT equipment.

You will manage and maintain hardware and software, configure networks, troubleshoot desktop PCs, servers, firewalls, and other devices, and collaborate with IT colleagues to implement improvements; willing to travel to client offices.

Qualifications

• Diploma / equivalent qualification in Information Technology, Computer Science, Networking, or a related field.
• At least 1 year of working experience in IT technical support or networking; fresh graduates with relevant IT qualifications are encouraged to apply.
• Independent, hands-on, and able to work under pressure.
• Good communication and problem-solving skills.

Responsibilities

• Provide helpdesk and technical support to end users.
• Provide IT support to the office, including computers, printers, and other office IT equipment.
• Manage and maintain computer hardware, software, and IT equipment.
• Perform desktop PC, printer, and IT equipment troubleshooting, upgrades, and maintenance.
• Maintain and configure existing customer IT systems, including PCs, servers, firewalls, switches, and other network devices.
• Perform routine maintenance on network infrastructure.
• Assist in the setup, installation, and configuration of network devices, including routers, switches, and firewalls.
• Work closely with other IT staff to implement network solutions and improvements.
• Assist with general office IT-related tasks and provide technical support to office staff as required

Skills

IT support

Networking

Troubleshooting

Communication skills

Education

Diploma in Information Technology

Tools

PCs

Servers

Firewalls

Switches

Job description

Provide helpdesk and technical support to end users, including IT support to the office for computers, printers, and other office IT equipment. Manage and maintain computer hardware, software, and IT equipment, and maintain and configure existing customer IT systems, including PCs, servers, firewalls, switches, and other network devices.

Key responsibilities

Provide helpdesk and technical support to end users

Provide IT support to the office, including computers, printers, and other office IT equipment

Manage and maintain computer hardware, software, and IT equipment

Perform desktop PC, printer, and IT equipment troubleshooting, upgrades, and maintenance

Maintain and configure existing customer IT systems, including PCs, servers, firewalls, switches, and other network devices

Perform routine maintenance on network infrastructure

Assist in the setup, installation, and configuration of network devices, including routers, switches, and firewalls

Work closely with other IT staff to implement network solutions and improvements

Assist with general office IT-related tasks and provide technical support to office staff as required

About you

Diploma / equivalent qualification in Information Technology, Computer Science, Networking, or a related field / relevant IT technical knowledge

At least 1 year of working experience in IT technical support or networking. Fresh graduates with relevant IT or networking qualifications are encouraged to apply

Independent, hands-on, and able to work under pressure

Good communication and problem-solving skills

Willing to travel to client offices as required

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Technical Support Staff?

Information & Communication Technology (ICT) 11-50 employees

Priority Solution founded in 2005, with the vision of helping and consulting Small Medium Enterprise (SME)/corporate clients and serving enterprise corporate clients in Malaysia. With the experiences on dealing with corporate clients, PRIORITY SOLUTION understand the structure of business and their needs, through, better suggestions, consultation and services can be deliver on time and no doubt.

Priority Solution founded in 2005, with the vision of helping and consulting Small Medium Enterprise (SME)/corporate clients and serving enterprise corporate clients in Malaysia. With the experiences on dealing with corporate clients, PRIORITY SOLUTION understand the structure of business and their needs, through, better suggestions, consultation and services can be deliver on time and no doubt.