IT Onsite Support

ServiceOne Limited; Kuala Lumpur; On-site; MYR 47,000 - 67,000; Full time

Benefits offered by this job

Annual leave

Discretionary bonus

Training programme

Medical insurance

Bank holiday benefits

Job summary

ServiceOne Limited is seeking an on-site IT support professional in Kuala Lumpur to assist office, warehouse and store operations. You will work with multiple teams to ensure high-quality IT services and manage devices and software across locations.

The role requires 1–3 years in IT support, strong English communication, and independence. Working hours are 09:00–18:00, Monday to Friday, with a 12-month contract and on-site locations at KLCC/Bangsar South in Malaysia.

Qualifications

• Higher diploma in IT or computing-related discipline.
• 1–3 years of IT support experience, preferably in luxury retail.
• Good communication in English; Mandarin an advantage.

Responsibilities

• Provide on-site IT support for office, warehouse and store operations.
• Maintain effective communication with office users, IT and retail teams.
• Collaborate with internal tech teams to ensure high quality services.
• Setup, configure and maintain IT devices (laptops, desktops, printers, mobiles).
• Assist in OS management, software installation and patching.
• Coordinate with vendors/outsourcers for Helpdesk and requests.
• Deliver on-site services five days per week in Malaysia.
• Deploy IT devices as required by end customers.
• Maintain hardware and software inventory and lifecycle.
• Perform other duties as assigned.

Skills

IT support

Customer service

Analytical skills

English

Mandarin

Independence

Education

Higher diploma in IT

Job description

ServiceOne Limitedis one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes, multinational corporations, small and medium companies across various industries. Our services provide Consulting and Application Management Services, Digitalization of Workflow Management, Outsource Managed Services, Hardware & Software Maintenance, Project Management, Product Life Cycle Management, Secondment Services & etc.

We are a member of Expert Systems Holdings Limited (HKEX Stock Code 8319) .

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our website atwww.serviceoneasia.com.

SUMMARY

This position provides service assistance to the office, warehouse, and store operations with services and facilities managed by the user at stated service levels.

Maintains effective communication with the office users, customer IT team, retail operation team and store team

Works with respective internal technology teams and functions to ensure high quality of services and facilities rendered to retail operations

Supports in the setup, configuration, and maintenance of IT devices (laptops, desktops, printers, mobile phones, peripherals)

Assists in operating system management, software installations, and patch management

Work with vendors, outsourcers and contractors to provide services of (but not limited to):

Helpdesk

Request

Provide scheduled 5 days per week on-site services covering store operations in Malaysia

IT device deployment as required by the end customer

Maintain IT hardware & software inventory and life cycle

Other duties as assigned from time to time

SKILLS, KNOWLEDGE AND EXPERIENCE

Experience supporting retail operations in the luxury industry is an added advantage

Hands-on IT support for laptops, desktops, printers, etc., with a basic understanding of networking and entry-level server concepts

Customer-centric and aims to deliver exceed expectation

Excellent analytical and problem-solving skills

Able to work independently with minimum supervision

Good communication skills in both spoken and written English

Able to speak and write fluent Mandarin will be an added advantage.

QUALIFICATIONS

Higher diploma in IT (or computing-related discipline) or above

1 - 3 years of experience in IT support, with luxury retail preferred

Working Hours : 0900 AM ~ 1800 PM, Monday to Friday

Working Location:

3 working days at KLCC area

2 working days at Bangsar South, KL

Schedule will be decided at a later stage

Fully on-site

12-month contract – with renewal (subject to performance)

Annual Leave entitlement

Discretionary bonus

Training programme provided

Medical claim provided

Multinational & friendly working environment

We offer excellent career opportunities, attractive remuneration package and fringe benefits includingbanking holiday,various types of leave,discretionary bonus&medical insurance.

(The information providedwill be used for employment relatedpurpose only. All information of unsuccessful applicants will be destroyed within six months)